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Client Services Associate
4 months ago
Job Summary:The Client Services Associate will be responsible for managing client inquiries, providing product/service information, resolving complaints, and ensuring client satisfaction. The ideal candidate will have at least 1 year of experience in a client-facing role.Responsibilities:• Serve as the primary point of contact for clients and respond to their inquiries promptly and professionally.• Build and maintain strong, long-lasting client relationships.• Coordinate with internal departments to address client needs and resolve issues.• Provide accurate information about products, services, and pricing to clients.• Document all client interactions and maintain client records in the database.Qualifications:• Proven experience as a Client Services Associate or similar role, with at least 1 year of experience.• Excellent communication and interpersonal skills.• Strong problem-solving abilities and a customer-focused approach.• Ability to multi-task, prioritize, and manage time effectively.• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
