Product Trainer

3 days ago

Angeles, Philippines TASQ Staffing Solutions Full time

TASQ is looking for a call center trainer to work on-site in Clark, Pampanga.General Responsibilities: 1. Training Needs Analysis: · Ability to identify training needs accurately. · Ability to extend follow-up support on the floor to sustain learning and improve performance. 2. Curriculum and Course Design: · Demonstrates end-to-end understanding of course design methodologies. 3. Content Development: · Demonstrates end-to-end understanding of content development and maintains appropriate methodology. 4. Course Delivery: · Possesses effective delivery/training techniques and methods. 5. Research Methodology: · Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. 6. Partnering: · Ability to work closely with various functions and stakeholders · Ability to work closely with client teams effective cross-cultural communication 7. People Management: · Building and leading cross-cultural teams · Conflict management 8. Planning, Organizing, and Administrative Skills: · Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report, Scheduling, CS Domain, Reports, Coordination with TIG/Facilities · Ability to schedule trainings while optimizing the resources available · Ensures training plan and delivery is executed in a timely manner · Able to increase efficiencies within processes and the team Required Skills: 1. CS and Tech Domain: · Training experience in effective communication, customer service, technical support, and culture 2. Technology Functional Knowledge · Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectively 3. High Impact Communication: · Excellent oral and written communication skills · Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by Example 4. Analytical Ability: · Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues · Arrives at multiple solutions/alternatives, keeping in mind the various stakeholders 5. Profile Screening Criteria/Checks: · Screening according to skills defined above: at least 3 years of training experience in soft skills and customer service. Other Key Requirements: · Graduate of any 4-year course. · At least 4 years of of total BPO work experience with 2 years of experience as a trainer in the BPO/shared services industry. · Preferably with a background or knowledge in tech support. · Excellent oral and written communication. · Amenable to working in shifting schedules in BGC Taguig. · Amenable to working on-site Benefits: · Quarterly performance bonus. · Outstanding career development opportunities and fast-track career progression. · Enjoy a fair work-life balance. · HMO and life insurance for the employee and 2 dependents for free. · Inside the Central Business District area. · Great Place to Work certified.

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