Customer Service Specialist

13 hours ago


Pasig, Philippines Xtaunch Full time

-Responds to customer web queries regarding online merchandise or service orders-Ensure sending of responses to all customer queries in all e-com marketplaces in a timely manner-Completely resolve customer concerns and in most cases ensure that such concerns are resolved before ending the conversation-Create a genuine connection with our customers, identify customer concerns and needs proactively-Coordinate with the Fulfillment team/Marketplace Administrator to address issue (if any)-Upsell product to customers via live chat. Assists customers with product selection, answers basic questions, and suggest various product options that are available.-Stay up to date on all relevant company and product updates and information.QUALIFICATION:-Bachelor's degree holder-Very positive customer service attitude-Good oral and written communication skills-Good interpersonal skills-Resourceful and organized-With experience in relevant industry-Able to start work on a short notice



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