Sr. Training and Quality Manager

The Manager - Quality Assurance is responsible for the daily supervision and management of a team of Quality Assurance Representatives (QAR). The Manager's primary role is that of coach and teacher to ensure that the QAR's meet or exceed the standards set forth by Everise and the client.Job Requirements:-Track progress of individual associates; recommend...

Job Title:Sr Quality EvaluatorJob DescriptionThe Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to...

Job Title:Sr Quality EvaluatorJob DescriptionThe Quality Evaluator is a temporary assignment or training role (aligned w/the Agent CL11) responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output...

JOB SUMMARY: The Sr. Quality Assurance Manager has to actively manage, lead, innovate, motivate, and develop a team of Quality Analysts. The role involves developing systems, processes, and team members to achieve superior levels of service. JOB DUTIES & RESPONSIBILITIES: These tasks are subject to change depending on the nature of service of the...

JOB SUMMARY: The Sr. Quality Assurance Manager has to actively manage, lead, innovate, motivate, and develop a team of Quality Analysts. The role involves developing systems, processes, and team members to achieve superior levels of service. JOB DUTIES & RESPONSIBILITIES: These tasks are subject to change depending on the nature of service of the...

Job Title:2024 Training and Quality GVPCWJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide...

Job Title:2024 Training and Quality GVPDAJob DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide...

Sr. IT Project ManagerPosition Purpose:Under direct supervision, the Sr. IT Project Manager is responsible for overseeing various business and/or Technology related projects that could be highly complex in nature. The incumbent is responsible for the initiation, planning, execution, control, and closure of assigned IT-impacted projects. Must ensure...

Job Title:Sr Manager, Operations SupportJob DescriptionLocation:PHL Makati City - Ayala North ExchangeLanguage Requirements:Time Type:Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Title:Sr. Project Manager IJob DescriptionLocation:PHL Makati City - Ayala North ExchangeLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Responsibilities:Responsible for analysis, project management, and performance coaching.Engage directly with Program Managers to receive, analyze, prioritize, and manage training development and delivery requests.Conduct any necessary train-the-trainer sessions for the curriculum developed for other trainers.Manage projects to create effective learning...

Sr. IT Project ManagerPosition Purpose:Under direct supervision, the Sr. IT Project Manager is responsible for overseeing various business and/or Technology related projects that could be highly complex in nature. The incumbent is responsible for the initiation, planning, execution, control, and closure of assigned IT-impacted projects. Must ensure...

Job Description: Major Deliverables:Effective monitoring and feedback of company's compliance to Food Safety and HACCP StandardsPeriodic suppliers Quality Assurance AuditReports Submission. On-time submission of required reportsAdherence to company's Mission, Vision, and Core Values as a way of life.Main Tasks:Checks and monitors company's compliance to Food...

Job Title:Sr. Representative, Real Time ManagementJob DescriptionLocation:PHL Makati City - SLCLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Title:Sr. Manager, Governance, Risk and ComplianceJob DescriptionLocation:PHL Makati City - Ayala North ExchangeLanguage Requirements:Time Type:Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Title:Manager I, Training & QualityJob DescriptionLocation:PHL Makati City - Ayala North ExchangeLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job SummaryThe Training & Development Manager designs and develops training programs & Processes, implements training programs. Works with training providers to develop suitable course content. Also is responsible for managing reports by monitoring periodic data. They're also responsible for the anual audits compliance. Supervises the needs training analyses...

Skills: Proven experience as Manager/Sr Manager or similar position. Experience with recruiting and performance evaluation processes. Familiarity with financial and customer service principles. Good math skills with the ability to create and analyze reports, spreadsheets Proficient user of MS Office (MS Excel in particular). Leadership and...

QUALIFICATIONS:• College Graduate/Bachelor’s degree in any field• At least 3-4 years of training lead experience handling social media content moderation account• Must be able to supervise at least 8 trainers and has strong experience in training delivery in a BPO settingPRINCIPAL RESPONSIBILITIES• Lead Training Team within the location• Single...

Job Title:Sr. Manager, Governance, Risk and ComplianceJob DescriptionLocation:PHL Makati City - Ayala North ExchangeLanguage Requirements:Time Type:Full time2024-02-20If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents