Customer Service Representative- Fresh Graduate

2 weeks ago


Mandaluyong, Philippines JK Network Services Full time

Customer Service Representative
Industry: Business Process Outsourcing
Company Profile: A global professional services firm offering strategy, consulting, digital, technology, and operations solutions.
Location: Mandaluyong (On-site)
Work Schedule: Night Shift
Salary Range: Php 20,000–35,000

Qualifications:
- Minimum 1 year completed in college with 1.5 years BPO experience
- OR College graduate (no experience required)
- Willing to work night shift
- Amenable to work in Manila, Mandaluyong, or Taguig
- Strong communication and customer service skills
- Must be willing to work fully on-site

Responsibilities:
- Handle inbound and outbound customer service calls
- Resolve client concerns and provide accurate information
- Maintain professionalism and empathy in all interactions
- Document customer interactions in the system
- Meet performance metrics and quality standards

Recruitment Process (Online):
- HR Interview
- Technical Assessment
- Hiring Manager Interview
- Job Offer



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