Customer Service Representative

4 weeks ago

Mandaluyong, Philippines Holy Trinity University Full time

Overview

Customer Service Representative role focused on assisting customers, managing complaints, and enhancing brand image through positive experiences.

Responsibilities
  • Assisting customers with complaints and answering questions about products and services via all channels
  • Building company and brand image through positive customer experience by being approachable, accommodating, empathetic, and using appropriate language
  • Constantly gathering feedback after each transaction
  • Accurate, timely, thorough, and organized documentation to assist customers and support teammates, including escalation cases
  • Frequent interactions with various levels of management
  • Performing other tasks as assigned within the department, company, or other companies within The WOW Group
Qualifications
  • Fresh graduates and Senior High School graduates willing to learn
  • Preferably college graduates of any 4-year course or vocational graduates from any TESDA training center related to the position
  • Preference given to candidates from Communications, Marketing, Business/Entrepreneurship fields
How to Apply

Submit your application to Unit 1114, Cityland Shaw Tower, Shaw Boulevard corner, St. Francis, Ortigas Center, Mandaluyong, 1550 Kalakhang Maynila. Office hours are Mondays to Fridays, 9AM to 6PM. You may also contact via phone at or email at

This job may close before the stated closing date; you are encouraged to apply as soon as possible.

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