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GHL Client Success Specialist
2 hours ago
➤ About Us:
We’re an Australian-based SaaS company in the fitness industry, experiencing rapid growth and scaling our digital platforms across Australia. We are seeking a skilled and motivated HighLevel Client Success Specialist to join our team in Cebu and help us translate its powerful features into tangible results for our clients.
➤ The Role:
We're on the lookout for a truly exceptional HighLevel Client Success Specialist to join our growing team. We are looking for proactive, solution-oriented professionals who live and breathe HighLevel. If you're someone who loves helping clients succeed, can master complex platforms, and enjoys being the go-to expert, we want to hear from you
This role is for someone who can not only navigate HighLevel with ease but also translate its powerful features into tangible results for our clients. You'll be their trusted guide, helping them get the most out of the platform to achieve their business goals.
➤ Job Description: Your Day-to-Day Might Include (but isn't limited to):
→ HighLevel Mastery: Serving as the primary expert for all things GoHighLevel, from initial setup to advanced optimization.
→ Client Onboarding & Implementation: Helping clients through the successful setup of their GHL accounts, including CRM, pipelines, funnels, websites, forms, surveys, calendars, and automation workflows.
→ Strategic Partnership: Collaborating closely with clients to understand their business objectives and proactively suggest HighLevel features and strategies that can help them achieve those goals.
→ Technical Support & Troubleshooting: Providing prompt and expert assistance for any GHL-related questions or technical challenges clients might encounter, ensuring smooth operation.
→ Training & Education: Empowering clients through clear, concise training and resource development so they can confidently use HighLevel themselves.
→ Performance Monitoring: Assisting clients in interpreting their GHL data and reports to track progress and identify areas for improvement.
→ Relationship Building: Fostering strong, positive relationships with clients, acting as their dedicated HighLevel champion.
➤ What You Bring to the Table:
→ Proven HighLevel Expertise (Non-Negotiable): You don't just know GHL; you've mastered its core functionalities (CRM, Funnel Builder, Workflow Automations, Email/SMS Marketing, Reporting, etc.) through hands-on experience.
→ Client-Centric Mindset: A genuine passion for helping clients succeed and a natural ability to build rapport and trust.
→ Exceptional Communication: You can explain complex technical concepts clearly and patiently, both verbally and in writing.
→ Problem-Solving Prowess: You love a good challenge and are adept at diagnosing issues and finding effective solutions.
→ Proactive & Organized: You anticipate client needs and manage multiple tasks efficiently, keeping projects on track.
➤ Qualifications & Experience:
→ Demonstrable HighLevel Expertise (Minimum 2+ years hands-on experience strongly preferred): You don't just know GHL; you've mastered its core functionalities (CRM, Funnel Builder, Workflow Automations, Email/SMS Marketing, Reporting, etc.) through extensive practical application. Please be ready to discuss specific projects or campaigns where you've leveraged GHL.
→ Proven Client Success Track Record: Experience in a client-facing role, successfully managing client relationships and driving positive outcomes.
→ Exceptional Communication Skills: The ability to explain complex technical concepts clearly and patiently to non-technical individuals, both verbally and in writing.
→ Analytical & Problem-Solving Prowess: You love a good challenge and are adept at diagnosing issues, identifying solutions, and optimizing for performance.
→ Highly Organized & Detail-Oriented: Capable of managing multiple client accounts and projects simultaneously, ensuring accuracy and timely delivery.
→ Self-Motivated & Proactive: Able to work independently, anticipate client needs, and take initiative.
➤ Salary and Other Benefits Offer:
→ Competitive salary based on Cebu market rates and your experience, commensurate with benchmarked industry standards.
→ Performance-based bonuses.
→ Work-from-home flexibility.
→ Paid Philippine holidays and leave entitlements.
→ Device allowance.
→Paid access to professional development and certifications.
