Customer Service Representative Seasonal Account

3 days ago


Cebu City, Philippines Staff Outsourcing Solutions Full time

Staff Outsourcing Solutions is currently looking for: CUSTOMER SERVICE REPRESENTATIVE - SEAONAL ACCOUNTWe are seeking a highly motivated and customer-focused Customer Service Representative - Seasonal Account to provide exceptional support to our customers via Calls As a key member of our customer service team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner. If you have a passion for delivering excellent customer service and are comfortable working in a fast-paced environment, we encourage you to apply.Responsibilities:* Respond to customer inquiries and issues via email and chat in a timely and professional manner* Provide accurate and helpful information to customers, resolving issues and concerns in a courteous and efficient manner* Use problem-solving skills to resolve complex customer issues and concerns* Collaborate with internal teams to resolve escalated issues* Maintain accurate records of customer interactions and issues using our CRM system* Meet or exceed customer service metrics, including response time, resolution rate, and customer satisfaction* Stay up-to-date with company products, services, and policies to ensure accurate information is provided to customers* Participate in ongoing training and development to improve customer service skills and knowledgeRequirements:* High school diploma or equivalent required; degree in a related field preferred* 6 months or 1 year of experience in customer service, preferably in a calls support role* * Excellent communication and interpersonal skills* Ability to work in a fast-paced environment with multiple priorities* Strong problem-solving skills and ability to think critically* Proficiency in using CRM software and Microsoft Office applications* Ability to work varied shifts, including evenings and weekends (if applicable)* Strong attention to detail and organizational skillsFor those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-In Applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.STAFF OUTSOURCING SOLUTIONS



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