Customer Service Representative

2 months ago


Iloilo City, Philippines Fair Trade Outsourcing Full time

his role is for our retail account and will tentatively start at the beginning of October for the winter season in the US.SPECIFIC DUTIES AND RESPONSIBILITIESThe following are the specific duties and responsibilities of the Customer Service Representative (Voice).Back order InquiriesBilling Questions and IssueCancellation of ordersReferring to the manufacturerFollowing up on orders or concernsProduct InquiriesReturn and exchange questions and processesReturn requests for faulty products or size issuesRefunds for itemsCorrecting Shipping errorsOffering Substitutes for items that are out of stock.Basic Tech Support for itemsTracking inquiryWarranty request/claimWholesale InquiriesSalesPayment processingREQUIREMENTSMinimum of 6 months Customer service experiencePrior knowledge of Retail Ops or similar order processing system is a plusStrong communication skillsQuick learner who can pay attention to detailAbility to work well in a teamPositive attitude and with desire to help customers



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