Workforce Management
5 days ago
Job Description/ Responsibilities-Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.-Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports.-Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance.-Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.-Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.-Required to follow the planned data collection, including the types of data and time of data.Automate reports to reduce inefficiencies by designing macros.Requirements/ Qualifications-Open to College Undergraduates with relevant experience (BPO or Non-BPO)At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required.-Good knowledge in MS Office (Word, Excel, PowerPoint)-No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam-Open to resources who are functioning as interim/ad on tasks workforce
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Workforce Management
5 days ago
Manila, Philippines Neksjob Corporation Full time1565 - Workforce Management We are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...
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Workforce Management
5 days ago
Manila, Philippines Neksjob Corporation Full time1565 - Workforce Management We are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...
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Workforce Management
5 days ago
Manila, Philippines Neksjob Corporation Full time1565 - Workforce ManagementWe are seeking a highly motivated and detail-oriented Workforce Management Specialist to join our growing team. In this role, you will play a crucial part in optimizing our workforce scheduling, ensuring efficient resource allocation, and maximizing productivity. You will be responsible for developing and implementing workforce...
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Workforce Management
5 days ago
Manila, Philippines Neksjob Full timeWe are Seeking a highly motivated and experienced Workforce Management to join our team. Job Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting...
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Workforce Management
5 days ago
Manila, Philippines Neksjob Full timeWe are Seeking a highly motivated and experienced Workforce Management to join our team.Job Description/ Responsibilities-Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.-Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of...
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Workforce Management
5 days ago
Manila, Philippines Neksjob Full timeWe are Seeking a highly motivated and experienced Workforce Management to join our team. Job Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting...
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Workforce Management Specialist
5 days ago
Manila, Philippines Neksjob Full timeSummary: We are seeking a detail-oriented Workforce Management Specialist (Voice) to join our team. This role is critical for optimizing the scheduling and performance of our voice-based customer service operations. The ideal candidate will have a strong understanding of workforce management principles, experience with call center metrics, and a passion for...
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Workforce Management Specialist
5 days ago
Manila, Philippines Neksjob Full timeSummary: We are seeking a detail-oriented Workforce Management Specialist (Voice) to join our team. This role is critical for optimizing the scheduling and performance of our voice-based customer service operations. The ideal candidate will have a strong understanding of workforce management principles, experience with call center metrics, and a passion for...
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Workforce Management Specialist
5 days ago
Manila, Philippines Neksjob Full timeSummary: We are seeking a detail-oriented Workforce Management Specialist (Voice) to join our team. This role is critical for optimizing the scheduling and performance of our voice-based customer service operations. The ideal candidate will have a strong understanding of workforce management principles, experience with call center metrics, and a passion for...
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Workforce Services Senior Manager
5 days ago
Manila, Philippines Neksjob Full timeWe are looking for a a dynamic and experienced Workforce Services Senior Manager to lead our team in delivering exceptional workforce solutions.Job Description/ Responsibilities-Overall management of the WFM account payables and QA cost structure and budget. -To support the Command Center leads for sales and RFP responses & responsible for supporting...
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Workforce Services Senior Manager
5 days ago
Manila, Philippines Neksjob Full timeWe are looking for a a dynamic and experienced Workforce Services Senior Manager to lead our team in delivering exceptional workforce solutions. Job Description/ Responsibilities -Overall management of the WFM account payables and QA cost structure and budget. -To support the Command Center leads for sales and RFP responses & responsible for...
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Workforce Services Senior Manager
5 days ago
Manila, Philippines Neksjob Full timeWe are looking for a a dynamic and experienced Workforce Services Senior Manager to lead our team in delivering exceptional workforce solutions. Job Description/ Responsibilities -Overall management of the WFM account payables and QA cost structure and budget. -To support the Command Center leads for sales and RFP responses & responsible for...
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Workforce Planner
5 days ago
Manila, Philippines Nityo Infotech Full timePosition: Capacity Planner / Workforce PlannerLocation: Available Sites: (QC, Taguig, Makati, Muntinlupa, Cebu, Davao)Shift: Night Shift (9 PM start)Work Setup: RTO, Hybrid post-evaluation (3-6 months onsite)Salary: PHP 94,000 - PHP 135,000 + PHP 3,600 OGA AllowanceSign-on Bonus: Equivalent to basic pay, split over 2 tranches with a 1-year retention...
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Workforce Planner
5 days ago
Manila, Philippines Nityo Infotech Full timePosition: Capacity Planner / Workforce Planner Location: Available Sites: (QC, Taguig, Makati, Muntinlupa, Cebu, Davao) Shift: Night Shift (9 PM start) Work Setup: RTO, Hybrid post-evaluation (3-6 months onsite) Salary: PHP 94,000 - PHP 135,000 + PHP 3,600 OGA Allowance Sign-on Bonus: Equivalent to basic pay, split over 2 tranches with a 1-year retention...
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Workforce Planner
5 days ago
Manila, Philippines Nityo Infotech Full timePosition: Capacity Planner / Workforce Planner Location: Available Sites: (QC, Taguig, Makati, Muntinlupa, Cebu, Davao) Shift: Night Shift (9 PM start) Work Setup: RTO, Hybrid post-evaluation (3-6 months onsite) Salary: PHP 94,000 - PHP 135,000 + PHP 3,600 OGA Allowance Sign-on Bonus: Equivalent to basic pay, split over 2 tranches with a 1-year retention...
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Workforce Management
5 days ago
Manila, Philippines Neksjob Full timeJob Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. -Provides input to WFM team in terms of conceptualizing intraday reports that...
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Workforce Management
5 days ago
Manila, Philippines Neksjob Full timeJob Description/ Responsibilities -Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. -Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. -Provides input to WFM team in terms of conceptualizing intraday reports that...
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Human Resources Manager
1 day ago
Manila, Philippines Top1Movers Worldwide Inc. Full timeJob DescriptioThe Human Resources Manager will oversee HR functions related to recruitment, training, performance management, and compliance for employees across various departments. The role involves ensuring efficient workforce planning, promoting employee engagement, and maintaining a productive and harmonious work environment tailored to the...
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Real Time Analyst
5 days ago
Manila, Philippines JK Network Services Full timeCOMPANY PROFILE: A trusted company the provides IT consulting on application designsPosition: Real Time AnalystCompany Industry: IT ConsultingWork Location: AntipoloWork Schedule: Night ShiftSalary: Php 30,000 (Package)Work Set Up: OnsiteJOB REQUIREMENTS:• Bachelor's degree preferred in business, statistics, or a related field• Good understanding of...
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Real Time Analyst
5 days ago
Manila, Philippines JK Network Services Full timeCOMPANY PROFILE: A trusted company the provides IT consulting on application designs Position: Real Time Analyst Company Industry: IT Consulting Work Location: Antipolo Work Schedule: Night Shift Salary: Php 30,000 (Package) Work Set Up: Onsite JOB REQUIREMENTS: • Bachelor's degree preferred in business, statistics, or a related field • Good...