30 Headcount Service Desk 30K Package
4 hours ago
COMPANY PROFILE: One of the world leaders in business process, consultancy, and information technology services.
Position: Service Desk Analyst
Company Industry: BPO Company
Work Location: Quezon Ave Quezon City
Work Schedule: Shifting Schedule
Salary: Php 30,000 (Package)
Work Set-Up: Full Onsite
JOB REQUIREMENTS:
Open to Bachelor’s Degree, High School Graduates, and Undergraduates.
At least 1 year of experience in IT Service Desk, Helpdesk (Hardware and Software)
Strong knowledge of Windows OS, MS Office, Outlook, and Active Directory
Experience with ITSM tools like ServiceNow, BMC Remedy, or equivalent
Ability to work in Shifting Schedule.
Willing to work ONSITE.
JOB RESPONSIBILITIES:
Provide L1 technical support for IT-related queries via phone, email, and chat.
Troubleshoot hardware, software, and network issues for end-users
Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)
Reset passwords, manage user access requests, and ensure security compliance
Follow ITIL best practices for incident, problem, and change management
Collaborate with L2/L3 teams for complex issue resolution
Maintain a knowledge base and document troubleshooting steps
Provide remote desktop support and guide users through troubleshooting steps
Ensure SLA (Service Level Agreement) compliance and timely issue resolution
RECRUITMENT PROCESS (ONLINE):
HR Interview
Technical Assessment
Hiring Manager Interview
Job Offer
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