Contact Center Specialist-
4 weeks ago
Hiring Business Consultant - With Experience - Onsite – QC SiteKey Responsibilities:Analyze historical data, trends, and business requirements to forecast staffing needs.Develop capacity plans to ensure optimal resource allocation.Create workforce scheduling strategies to maximize efficiency.Monitor real-time adherence (RTA) and provide proactive recommendations to optimize staffing.Identify opportunities to enhance workforce efficiency and reduce operational costs.Implement best practices in workforce management tools and methodologies.Support automation initiatives to improve workforce planning and reporting.Qualifications:At least High School Graduate (old curriculum) / Senior High School Graduate (new curriculum)At least 2 – 4 years of Customer Service ExperienceExpertise in data analysis, reporting, and workforce optimization strategies.Excellent communication and stakeholder management skills.Are willing to work on siteWhy Pick Us?Paid training Competitive salary plus allowances Monthly performance incentives Career development and advancement opportunities
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Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeJob Summary:Contact Center Operations Specialist is responsible for managing service level situations by providing reliable, timely and accurate information concerning customer contact flow, impacts and work-states. This role requires monitoring and publishing Key Performance Indicators (KPIs) trends.Main Responsibilities:• Monitor customer contact flows...
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Contact Center Specialist
2 hours ago
Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full timeWe are looking for Contact Center Specialists who can provide top-notch phone support to our clients. If you have a strong passion for delivering exceptional customer service and possess excellent communication skills, then this could be the perfect opportunity for you.To excel in this role, you will need to have at least 2 years of college education and be...
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Contact Center Agent
7 days ago
Quezon City, National Capital Region, Philippines Jocsoncollege Full timeJob OverviewJocsoncollege is seeking a highly motivated CONTACT CENTER AGENT to join our team. As a key member of our contact center, you will play a critical role in delivering exceptional customer experiences.About the PositionIn this role, you will have the opportunity to work in a fast-paced contact center environment where no two days are the same. If...
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Contact Center Representative
3 days ago
Quezon City, National Capital Region, Philippines Ayuda Business Management solution Inc Full timeAyuda Business Management Solution Inc seeks a highly motivated Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing customer service support according to the scope of work and service level requirements.Responsibilities:Deliver excellent customer service through various channels including...
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Contact Center Professional Position
5 days ago
Quezon City, National Capital Region, Philippines Neksjob Full timeAre you passionate about delivering exceptional customer experiences? Do you have what it takes to work in a fast-paced contact center environment? If so, we want to hear from you!About the RoleWe are seeking a highly motivated Contact Center Professional to join our team at Neksjob. As a Contact Center Professional, you will be responsible for handling...
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Contact Center Expert
5 days ago
Quezon City, National Capital Region, Philippines J-K Network Services Full timeAbout Us: J-K Network Services is a renowned business process outsourcing (BPO) company with a strong presence in the Philippines. We pride ourselves on delivering high-quality services to our clients, while fostering a culture of innovation, collaboration, and excellence.Job Summary: We are seeking a highly skilled Customer Service Agent to join our team....
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Contact Center Specialist
6 days ago
Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full timeJob Description">We are seeking highly skilled Customer Service Representatives to join our team in Mandaluyong. As a key member of our contact center, you will be responsible for handling incoming calls from customers and resolving their inquiries/requests in a timely and efficient manner.
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Contact Center Solutions Strategist
6 days ago
Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full timeAt TASQ Staffing Solutions, we are seeking an experienced Contact Center Solutions Strategist to join our team.About the RoleWe are looking for a highly skilled professional with expertise in developing tailored contact center solutions that meet the specific needs and objectives of each client.Main ResponsibilitiesAnalyze RFPs to identify key requirements,...
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Senior Contact Center Professional
5 days ago
Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob DescriptionWe are seeking a highly skilled and experienced Contact Center Solutions Manager to join our team. As a key member of our organization, you will be responsible for leading and managing the development of comprehensive and compelling responses to Requests for Proposals (RFPs) related to contact center solutions. Your expertise in contact center...
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Contact Center Solutions Manager
5 days ago
Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob OverviewThe role of the Contact Center Solutions Manager is to lead and manage the development of comprehensive and compelling responses to Requests for Proposals (RFPs) related to contact center solutions. This position requires a deep understanding of contact center technology, industry trends, and proposal writing best practices.Key...
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Head of Contact Center Operations
1 day ago
Quezon City, National Capital Region, Philippines iQor Full timeiQor is seeking an Executive Director of Business Development to lead our operations globally.About the Role:You will be responsible for developing and executing strategies to drive business growth, improve operational efficiency, and enhance customer satisfaction. As a key leader, you will make strategic decisions that impact our customers' experiences and...
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Strategic Contact Center Leader
5 days ago
Makati City, National Capital Region, Philippines Manpower Core Group Inc. Full timeStrategic RoleThe Contact Center Solutions Manager plays a critical role in our organization, leading and managing the development of comprehensive and compelling responses to Requests for Proposals (RFPs) related to contact center solutions. This position requires a deep understanding of contact center technology, industry trends, and proposal writing best...
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Call Center Quality Specialist
7 days ago
Quezon City, National Capital Region, Philippines E-Solutions IT Services Full timeJob DescriptionE-Solutions IT Services is seeking a Call Center Quality Specialist to join our quality team. The successful candidate will have a strong background in quality management, excellent communication and coaching skills, and the ability to work effectively in a fast-paced contact center environment. This is an exciting opportunity to join a...
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CSR - Contact Center (Insurance Account)
3 weeks ago
Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNityo Infotech Services: #CSR #ProcessDelivery #ContactCenterDirect HiringCSR - Contact Center (Insurance Account)Salary: up to 19,000 (Fresh Grads) | 25,000 (Experienced)Location: Eastwood Libis, Quezon City (Hybrid, 3 days onsite)Schedule: Permanent NightshiftQualifications:— College graduate, fresh graduates AND experienced professionals are accepted—...
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Contact Center Solutions Expert
2 days ago
Makati City, National Capital Region, Philippines Tasq Staffing Solutions Full time**About Tasq Staffing Solutions**We are a reputable staffing agency specializing in contact center solutions. Our mission is to deliver high-quality talent to support the growth of our clients' businesses.**Job Overview**This role requires a seasoned professional with extensive experience in BPO, particularly in contact center management. The ideal candidate...
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Contact Center Director
6 days ago
Quezon City, National Capital Region, Philippines Intogreat Solutions Full timeAbout Our CultureWe value not just your career opportunities but also take pride in our work-life balance culture. In Intogreat Solutions, we empower our staff to become productive at work.The reasons why you should join us include:We provide competitive salary packages and HMO coverage for you and up to 2 free dependents.Group life insurance and paid sick...
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Contact Center Representative
5 days ago
Mandaluyong City, National Capital Region, Philippines Neks Job Philippines Full timeKey ResponsibilitiesThe Contact Center Representative will be accountable for:Providing exceptional customer service through phone calls, emails, or chatsAnswering customer inquiries and resolving issues in a timely and professional mannerMaintaining accurate records of customer interactionsUpselling and cross-selling products and services to enhance...
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Call Center Specialist
5 days ago
Quezon City, National Capital Region, Philippines Global Payments Full timeCompany OverviewGlobal Payments Inc. provides financial technology services globally, helping millions of people move money between buyers and sellers using our payments solutions.About the JobWe are seeking a skilled Operations Analyst to join our team, responsible for workforce planning and scheduling in call-center environments.Key ResponsibilitiesDevelop...
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Contact Center Professional in Makati
7 days ago
Makati City, National Capital Region, Philippines JobsAvenuePH Full timeWe are seeking a highly skilled Contact Center Professional to join our team at JobsAvenuePH. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues.Key Skills:Excellent communication and interpersonal skillsAbility to work in a fast-paced environmentIf you have a passion for delivering exceptional...
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Contact Center Agent
5 days ago
Quezon City, National Capital Region, Philippines Neksjob Philippines Full timeRequired Skills and QualificationsHigh School Diploma or equivalentAt least 21 years oldGood communication and interpersonal skillsGood analytical skillsKnowledgeable in MS Office and Internet browsingExperience in call centers or customer service is preferred but not required.