Quality Assurance Specialist

3 weeks ago


Cebu City, Philippines TASQ Staffing Solutions Full time

TASQ Staffing Solutions is looking for a quality assurance analyst to work on site in Cebu City.About the job Urgent | Quality Assurance Analyst (Collections Account) | CebuShift: Shifting (5 days a week, 9-hour shift including lunchbreak)Work Set-up: OnsiteRequirements:1 year of QA Experience in the BPO industryAny Collections ExperienceFinished at least 2 years in college with no back subjectsWith TOR/report of gradesJob Description:Analyzing customer feedback and making recommendations for improvement.Monitoring customer interactions to identify areas of improvement.Implementing and evaluating operational processes and procedures.Reviewing and analyzing system specifications.Developing effective test strategies and plans.Benefits: 20% Night Differential, PTO Credits, Accident and Life InsuranceInterviews will be done over the phone.



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