Email and Chat Support

3 weeks ago


Caloocan City, National Capital Region, Philippines Sapient Global Services Full time
Easy and Fast One-day Hiring Process Earn up to 25k monthly plus more benefits We are looking for a Non-Voice Agent in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply Now

Responsibilities:

• Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner.

• Provide accurate information and solutions related to products, services, or account issues.

• Resolve concerns efficiently while maintaining a courteous and helpful tone.

• Document all interactions and update customer records accurately.

• Coordinate with internal teams to ensure smooth issue resolution.

• Maintain high standards in written communication and meet service quality metrics.

Qualifications:

• At least a high school diploma or equivalent; college-level education is a plus

• Strong written English communication skills with excellent grammar and spelling

• Previous experience in chat or email support is preferred but not required

• Customer-focused attitude with strong problem-solving and critical-thinking skills

• Familiarity with basic computer applications and online tools (e.g., CRM systems, helpdesk platforms)

• Ability to multitask and manage time effectively in a fast-paced environment

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply today

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