Voice and Email Client Support

3 weeks ago


Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced CLIENT SUPPORT ASSOCIATE to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account Specific Roles And Responsibilities

  • Answer customer inquiries on orders, return, purchases etc. via call, live chat and email
  • Provide troubleshooting guide to customers based on knowledge base process
  • Attend to voicemail and do outbound calls to answer pending queries

Job Description
  • Provides customer support through different communication channels (Phone, email, chat).
  • Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
  • Collaborate with colleagues and different departments to resolve complex issues
  • Maintain accurate records on customer interactions, transaction, feedback, etc.

Requirements
  • At least 6 months BPO experience
  • Ability to multitask (Calls and Emails)
  • Excellent verbal and written English communication skills
  • Willing to work onsite in Mandaluyong
  • Amenable working night shift

Benefits

What can we offer you?
  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you
  • Stong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives
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