Customer Service Representative

1 day ago

Pasay, Philippines ACCPRO INTERNATIONAL Full time

WE’RE HIRING | CSR – Provider Service

Work Locations:
Manila Site: 6th Floor, One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City
Alabang Site: 9th–11th Floor, Vector Zone, North Gate Cyberzone, Filinvest City, Ayala Alabang, Muntinlupa City

Work Setup: Hybrid
Schedule: Night Shift | Shifting | 2 Days Off

About the Role:

We are looking for a Customer Service Representative who will handle calls and inquiries from healthcare providers, ensuring efficient communication, accurate information, and excellent service delivery. This role is perfect for someone with solid voice support experience who thrives in a fast-paced environment.

Key Responsibilities:
- Handle inbound and outbound calls professionally and confidently.
- Build strong customer relationships and deliver outstanding service in every interaction.
- Communicate brand and company policies clearly and effectively.
- Identify opportunities, provide solutions, and maintain a high level of customer satisfaction.
- Prepare necessary reports and documentation using company systems or web-based tools.
- Collaborate with internal teams to ensure seamless service to providers.

Qualifications:
- At least 1 year of international voice account experience.
- Completed at least 2 years in college.
- Excellent communication and problem-solving skills.
- Willing to work onsite (hybrid) and amenable to shifting schedules.

Perks and Benefits:
- Competitive salary with monthly performance incentives.
- Meal and other allowances.
- Medical and dental coverage for employees.
- HMO coverage for up to three dependents
- Training and professional development programs to enhance your skills.
- Take the next step in your BPO career

Join our growing team and be part of a company that values your skills and supports your growth.

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