Account/Process Trainer

2 weeks ago

Angeles, Philippines TASQ Staffing Solutions Full time

About the job: Account/Process Trainer (Clark, Pampanga) | Onsite Work Setup: Onsite (Clark, Pampanga) Shift: Shifting Schedules Responsibilities: Training Needs Analysis: Ability to extend follow-up support on the floor to sustain learning and improve performance.Curriculum and Course Design: Demonstrates end-to-end understanding of course design methodologies.Content Development: Demonstrates end-to-end understanding of content development and maintains appropriate methodology.Course Delivery: Possesses effective delivery/training techniques and methods.Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately. Required Skills: CS and Tech Domain: Training experience in effective communication, customer service, technical support, and cultureTechnology Functional Knowledge: Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectivelyHigh Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of customer service leadership by example.Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions/alternatives, keeping in mind the various stakeholdersProfile Screening Criteria/Checks: Screening according to skills defined above—at least 3 years of training experience in soft skills and customer service. Requirements: Graduate of any 4-year course.At least 2 to 3 years trainer experience in the BPO industryPreferably with a background or knowledge in tech support.Excellent oral and written communication. Benefits: Quarterly performance bonus.Outstanding career development opportunities and fast-track career progression.Enjoy a fair work-life balance.HMO and life insurance for the employee and 2 dependents for free.

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