IT- Technical Support- 6 months TSR bpo experience
4 weeks ago
Qualifications:
At least High School Graduate (Old Curriculum) / ALS Graduate
With at least 2 years Call Center Experience (CCE) in any account
OR 6 months–1 year Technical Support experience
Typing speed of at least 30 WPM with 85% accuracy (Voice Support)
Strong communication and problem-solving skills
Amenable to shifting schedules and onsite work in Clark
Job Responsibilities:
Handle phone support for IT-related concerns (hardware, software, and connectivity issues)
Deliver clear instructions and effective troubleshooting steps to customers
Provide excellent customer service and ensure timely resolution of technical issues
Accurately document cases and follow escalation procedures when needed
Work in a fast-paced environment while maintaining quality and professionalism
Perks & Benefits:
₱28,500 monthly salary
₱15,000 Sign-On Bonus (SOB)
Paid Leaves and Government Mandated Benefits
HMO coverage & Life Insurance
Career growth and training opportunities
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