Quality Team Lead
3 weeks ago
About the job: Quality Team Lead (Clark Pampanga) | Onsite Work Setup: Onsite (Clark Pampanga) Shift: Shifting Schedules Responsibilities: Financial assessments and revenue health.Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification—Deploy and monitor process verification methods (transaction monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish quality measurement methods and ensure scores are improved.Client Management Relationship—Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis, and take corrective actions.Process Institutionalization—Conduct engagement-specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CARsChange Management—Address issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time Requirements: Bachelor's degree graduate, any field.Professional experience in leadership in the quality department in a shared service or BPO environment.Minimum of 4 to 5 years in the BPO industry and within the quality assurance teamMust have at least 2 years of leadership experienceExcellent interpersonal, communication, and analytical skills.Six Sigma Green Belt, Lean certification, and/or ISO are required. Certifications & Competence: Must be a Green Belt Lean Six Sigma Certified.Trained in Black Belt Certification is a plus.ISO 9001 Exposure
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Quality Team Lead
4 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Team Lead (Clark Pampanga) | Onsite Work Setup: Onsite (Clark Pampanga) Shift: Shifting Schedules Responsibilities: Financial assessments and revenue health. Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client...
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Quality Team Lead
4 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeWork Setup: Onsite (Clark Pampanga) Shift: Shifting Schedules Responsibilities: inancial Assessments and revenue health. Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them Process Control &...
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Quality Team Lead
3 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeWork Setup: Onsite (Clark Pampanga) Shift: Shifting Schedules Responsibilities: inancial Assessments and revenue health.Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control &...
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Quality Team Lead
4 weeks ago
Angeles, Philippines TASQ Staffing Solutions Full timeWork Setup: Onsite (Clark Pampanga) Shift: Shifting Schedules Responsibilities: inancial Assessments and revenue health. Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control &...
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Lead Generation Specialist
7 hours ago
Angeles, Philippines Globalynx Solutions Full timeQualities: Deep Audience Understanding: Knowing your ideal customer's demographics, pain points, and behaviors through market research is crucial for targeting. Value-Driven Offers: Providing genuinely useful free resources, trials, or solutions that solve problems attracts interest. Strategic Content: Creating compelling content (blogs, videos, ads) that...
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Center of Excellence Lead
7 hours ago
Angeles, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Center of Excellence Lead (Clark, Pampanga) Company Industry: BPO Company Location: Clark, Pampanga Salary Offer: Php65,000-Php75,000 Work Schedule: Shifting Schedule Work Set Up: Work Onsite Benefits: ✨Government Mandated...
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Remote SaaS Engineering Leader: Scale
3 weeks ago
Angeles, Philippines saas.group Full timeA prominent SaaS company is seeking a Director of Engineering to lead its engineering team. This role entails defining the technical strategy, managing the team, and ensuring high-quality product delivery. The ideal candidate will have over 10 years of experience in software engineering, with significant leadership experience in SaaS. You will be responsible...
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Lead Associate
7 days ago
Angeles City, Central Luzon, Philippines MontPac Full timeJob summary:QualificationsCandidate must possess at least Bachelor's / College Degree in AccountancyCPA license is an advantageAt least 3 years' cumulative experience in general / transactional accountingExperience in any cloud-based accounting system is an advantageGood understanding of business and risk management issuesGood working knowledge of Microsoft...
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Operations Manager
7 days ago
Angeles, Philippines Presidential Group Full timeLocation: Clark/Angeles, Pampanga (Onsite) Salary: 45,000 PHP/month Schedule: Full-time, Office-based Job Description: We are seeking a highly experienced Operations Manager with a solid background in BPO operations, VA Hub management, or multi-team service delivery environments. This role is crucial in ensuring the agency runs with operational excellence,...
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Center of Excellence Manager
7 hours ago
Angeles, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Center of Excellence Manager Company Industry: BPO Company Location: Clark, Pampanga Salary Offer: Php65,000-Php75,000 Work Schedule: Shifting Schedule Work Set Up: Work Onsite Benefits: ✨Government Mandated Benefits ✨HMO for...
