Real Time Analyst

4 days ago

Taguig, Philippines ETeam PH Full time

Job Description: Ensure that client’s Customer Experience teams meet all of our SLAs in responding to our customers in a promptly manner. Job Duties - Monitor real-time queue and to work closely with multiple vendor partners to meet Key Performance Indicators (KPI) - Manage the daily/intraday performance reports and update status to Leadership - Manage daily and intraday schedule adherence - Analyze past call volume, interval arrival patterns and staffing patterns - Re-allocate inbound volume and staffing assignment (if needed) - Encode exceptions on the WFM tools - The point of contact for any additional in-center pullout requests internally and from different vendors - Communicating any real-impacts (outages, influxes in volume, vendor issues) Skills: Passionate about delivering an excellent Customer Experience - Minimum of 1 year of relevant experience in Workforce Management / Operations - Expertise in real-time management, reporting and has background in scheduling and capacity planning - Proficient in the use of workforce management tools Able to work with large amounts of data to identify trends and patterns. - Specialist in spreadsheet tools like Excel and Google Sheet. - Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. - Excellent written and verbal communication skills required - Able to proactively collaborate with other departments to seek opportunities for improvement of resource utilization, and provide input on performance. Nice to haves: - Experience using BI tool such as Looker and Salesforce - SQL experience a plus - Experience meeting with and presenting information to senior leadership."

  • Real-Time Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Digiplus Interactive Corp. Full time ₱250,000 - ₱300,000 per year

    About DigiPlus Interactive Corp.DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.For more information, visit: The Real-time...

  • Real Time Analyst

    18 hours ago

    Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Real Time Analyst at Access Healthcare Services Manila, Inc., you will play a crucial role in ensuring the efficient and effective operations of our healthcare business process outsourcing (BPO) services. In this full-time position based in Taguig City, Metro Manila, you will be responsible for analysing real-time data and metrics to...

  • Real time Analyst

    3 weeks ago

    Taguig, Philippines eTeam Full time

    eTeam Taguig, National Capital Region, Philippines Real time Analyst eTeam Taguig, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Direct message the job poster from eTeam - Experience using BI tool such as Looker and Salesforce - Experience meeting with and presenting information to senior leadership. Job...

  • Real Time Analyst

    20 hours ago

    PHL-Taguig- Upper McKinley Bldg, Philippines Thomson Reuters Full time $40,000 - $80,000 per year

    The Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence which is responsible for the contact centers across Thomson Reuters.  The Real Time Analyst is primarily responsible for managing the daily workflow and usage of resources for the global contact center staff.  This position will work...

  • Workforce Real time Analyst

    3 weeks ago

    Taguig, Philippines eTeam Full time

    eTeam Taguig, National Capital Region, Philippines Workforce Real time Analyst Contractual 6 months Overview Job Description: Ensure Coinbase’s Customer Experience teams meet all of our SLAs in responding to our customers in a prompt manner. Responsibilities Monitor real-time queue and work closely with multiple vendor partners to meet Key Performance...

  • Lead - Real Time Analyst

    2 hours ago

    Taguig, Philippines Sutherland Full time

    Sutherland Taguig, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Lead - Real Time Analyst role at Sutherland Sutherland Taguig, National Capital Region, Philippines Join to apply for the Lead - Real Time Analyst role at Sutherland Company DescriptionWe are Company DescriptionWe are One Sutherland — a...

  • Real Time Analyst

    3 days ago

    Taguig, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Experience using BI tool such as Looker and SalesforceSQL experience a plusExperience meeting with and presenting information to senior leadership.Within an expert level in GSheetStrong analytical and problem solving skillsMinimum of 3 year of relevant experience in Workforce Management / OperationsExpertise in real-time management, reporting...

  • Real Time Analyst- Clinical

    4 weeks ago

    Taguig, Philippines R1 RCM Full time

    Qualifications: Graduate of any Bachelor's Degree (Medical Allied Graduate is preferred but not required) At least 1 year of Customer Service Representative experience (Inbound/Outbound) At least 1 to 2 years of Real-Time Analyst experience At least 1 year of experience doing intake for RCM Experience in using Microsoft Excel Experience working on different...

  • WFM Real Time Analyst Lead

    1 week ago

    Taguig, National Capital Region, Philippines Cimpress Full time ₱600,000 - ₱1,200,000 per year

    Our TeamThe Workforce Management (WFM) team at VistaPrint is responsible for real-time management of the center's service level performance for all contact channels. This includes ensuring that agents remain in adherence to their schedules and shrinkage activities continue to occur as planned or as best as performance allows. The WFM Real Time Analyst Lead...

  • WFM Real Time Analyst Lead

    1 week ago

    Taguig, Philippines Vista Full time

    Vista Taguig, National Capital Region, Philippines Join to apply for the WFM Real Time Analyst Lead - Manila, Hybrid role at Vista Our Team The Workforce Management (WFM) team at VistaPrint is responsible for real-time management of the center’s service level performance for all contact channels. This includes ensuring that agents remain in adherence to...