Real Time Analyst

10 hours ago

Taguig, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱900,000 - ₱1,200,000 per year

About the role

As a Real Time Analyst at Access Healthcare Services Manila, Inc., you will play a crucial role in ensuring the efficient and effective operations of our healthcare business process outsourcing (BPO) services. In this full-time position based in Taguig City, Metro Manila, you will be responsible for analysing real-time data and metrics to identify opportunities for service improvement and optimisation.

What you'll be doing

  1. Monitor and analyse key performance indicators (KPIs) and real-time data to identify trends and potential issues
  2. Collaborate with the operations team to implement strategies for enhancing service delivery and customer satisfaction
  3. Provide timely and accurate reporting on the performance of the BPO services
  4. Recommend process improvements and technological solutions to drive operational efficiencies
  5. Assist in the development and implementation of training programmes for customer service representatives
  6. Participate in the continuous development and refinement of our BPO service offerings

What we're looking for

  1. Minimum of 2 years of experience in a real-time analytics or customer service operations role, preferably in the healthcare or BPO industry
  2. Strong analytical and problem-solving skills with the ability to interpret data and identify trends
  3. Excellent communication and presentation skills to effectively liaise with stakeholders at all levels
  4. Proficient in the use of data analysis tools and software, such as Excel, SQL, and Tableau
  5. Thorough understanding of contact centre and customer service operations
  6. Familiarity with healthcare industry regulations and compliance requirements
  7. Bachelor's degree in a relevant field, such as business, analytics, or information technology

What we offer

At Access Healthcare Services Manila, Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health insurance package
  2. Opportunities for career advancement and professional development
  3. Flexible work arrangements and work-life balance initiatives
  4. Wellness programmes and employee engagement activities
  5. Retirement and savings plans

About us

Access Healthcare Services Manila, Inc. is a leading provider of healthcare BPO services, committed to delivering exceptional patient care and support. With a strong focus on innovation and quality, we partner with healthcare organisations worldwide to optimise their operations and improve patient outcomes. Our talented team of professionals is dedicated to driving continuous improvement and exceeding the expectations of our clients.

If you're ready to join a dynamic and forward-thinking organisation, apply now for the Real Time Analyst role at Access Healthcare Services Manila, Inc.

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