BPO Trainer
5 days ago
Job Description
Assigns appropriate pre-study work, as defined by client and Individual training organization Consistently and thoroughly completes required tracking and reporting tasks Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.) Conducting outlier, Vitality and ad hoc client/process-related trainings Support service levels by being productive whenever required Training the new and old team members on SOPs Collaborating with teams for creating and designing of new training content Monitor calls on soft skills and process & compliance parameters. Provide Coaching & Feedback to enhance agent performance Analyze audit data, compliance, communication & process-related data. Prepare & Implement action plans Keep the Floor advisors updated on new process changes/updates and improvement initiatives
Qualifications:
Bachelor's Degree or equivalent Minimum 6 months experience as a trainer and overall 2 years experience in the BPO industry Preferably with experience in non-voice process training Has experience in conducting new hire, refresher, and upskilling training for both agent and non-agent levels Amenable to working on-site under shifting schedules in Cebu City Mandatory
Skills:
Training
Experience:
1 to 3 Years
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