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Process Trainer

3 months ago

Cebu City, Philippines Recruiter PH Full time

Roles And ResponsibilitiesThe trainer plays a pivotal role from start to end of the Domain training that includes the following:• Participate in KA and KTrelated activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team• Deliver Generic Domain Specific Modules along with upskilling resources on process.• Structure Onboarding Training requirements, Pre Process, customer visits, etc.• Ensure that all new employees go through the defined new learning path for their respective roles in the account• Deliver pre-process and process training for new employees• Support new hires during OJT and GO-live• Provide refresher and remedial training for existing employees• Ensure all regulatory requirements are complied with from time to time• Maintain trainee data and information• Generate training from time to time• Support any administrative tasks like trainee roster and scheduling etc.• Create/Customize training content for delivery• Provide feedback and coaching to analysts on the floor• Take ownership for improvement in performance• Analyze training needs for employees working for the account.• Responsible for account-level Training metrics• Responsible for adhering to training standardization guidelines defined by the BU Training Function• Responsible work with ops to bridge gaps during training.Certifications and AssessmentsStandard Trainer Assessment & Domain CertificationB2 - Domain Process Training CertificationQUALIFICATIONS:• College Graduate/Bachelor’s degree in any field• At least 2-3 years of end-to-end training experience handling social media content moderation account• Must have strong training delivery experience in a BPO setting• Availability: ASAP joiner is an advantage• Work Set up: On-site

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