Corporate Trainer
2 weeks ago
Corporate Trainer is responsible for design, delivery and continuous improvement of training programs; conduct needs assessment, execute training, develop reinforcements and evaluate
Responsibilities
- Training Delivery
- Conduct new hire classes and cross-training to facilitate product knowledge and customer service skills
- Facilitate refresher sessions based on top quality drivers and updates
- Standardize and organize training modules, and ensure to keep it updated and aligned with the new releases in the process
- Prepare training reports
- Participate in calibration meetings
- Analyze training effectiveness scores and propose improvement initiatives
- Collaborate with the Quality and Operations Team to identify training gaps and to assist in the improvement process of agents
- Provide Training Needs Analysis along with initiatives and recommendations
- Training material design and development
- Executes all duties and responsibilities routinely required of a trainer
Qualifications
- College Graduate with 2-4 years of experience as a trainer
- Solid knowledge of effective training methodologies, tools and techniques
- Excellent interpersonal and communication (verbal and written) skills
- Comfortable with data analysis
- Strong organizational and problem resolution skills
- Ability to present complex information to a variety of audiences
- Proficient in the use of MS office applications (Excel, PowerPoint, Word, Visio)
- Excellent organizational and time-management skills
- Act as a reliable and supportive team member
- Data-driven mindset
- Willing to work-onsite
- Willing to work in a Graveyard shift or Shifting schedule
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Corporate Trainer
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Davao City, Davao, Philippines TORCH Solutions Full timeUrgent in need of Corporate Trainer to start ASAPWork set -up: Work onsiteQualifications:At least 1 year teaching experienceBPO experience is preferred but not requiredAt least excellent english commsInterested? Just click the Apply Now button.
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Davao City, Philippines TORCH Solutions Full timeUrgent in need of Corporate Trainer to start ASAP!Work set -up: Work onsiteQualifications: At least 1 year teaching experienceBPO experience is preferred but not requiredAt least excellent english commsInterested? Just click the Apply Now button.
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Davao City, Philippines TORCH Solutions Full timeUrgent in need of Corporate Trainer to start ASAP! Work set -up: Work onsite Qualifications: At least 1 year teaching experience BPO experience is preferred but not required At least excellent english comms Interested? Just click the Apply Now button.
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Davao City, Philippines TORCH Solutions Full timeUrgent in need of Corporate Trainer to start ASAP! Work set -up: Work onsite Qualifications: At least 1 year teaching experience BPO experience is preferred but not required At least excellent english comms Interested? Just click the Apply Now button.
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