Corporate Trainer

2 weeks ago


Davao City, Davao, Philippines Choice Home Warranty, Inc. Full time

Corporate Trainer is responsible for design, delivery and continuous improvement of training programs; conduct needs assessment, execute training, develop reinforcements and evaluate

Responsibilities

  • Training Delivery
  • Conduct new hire classes and cross-training to facilitate product knowledge and customer service skills
  • Facilitate refresher sessions based on top quality drivers and updates
  • Standardize and organize training modules, and ensure to keep it updated and aligned with the new releases in the process
  • Prepare training reports
  • Participate in calibration meetings
  • Analyze training effectiveness scores and propose improvement initiatives
  • Collaborate with the Quality and Operations Team to identify training gaps and to assist in the improvement process of agents
  • Provide Training Needs Analysis along with initiatives and recommendations
  • Training material design and development
  • Executes all duties and responsibilities routinely required of a trainer

Qualifications

  • College Graduate with 2-4 years of experience as a trainer
  • Solid knowledge of effective training methodologies, tools and techniques
  • Excellent interpersonal and communication (verbal and written) skills
  • Comfortable with data analysis
  • Strong organizational and problem resolution skills
  • Ability to present complex information to a variety of audiences
  • Proficient in the use of MS office applications (Excel, PowerPoint, Word, Visio)
  • Excellent organizational and time-management skills
  • Act as a reliable and supportive team member
  • Data-driven mindset
  • Willing to work-onsite
  • Willing to work in a Graveyard shift or Shifting schedule

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