Trainer

1 month ago

Cebu City, Philippines Purple Cow Full time

We are seeking a dynamic and experienced Trainer to join our team. In this role, you will be responsible for training the Medical virtual assistants and ensuring that they deliver high-quality administrative support to our clients. Additionally, you will oversee quality assurance processes to maintain service excellence and drive continuous improvement. If you have a passion for training and quality assurance and are eager to make a positive impact, we want to hear from you.

Responsibilities:

- Develop and deliver training programs for new virtual assistants, covering various administrative tasks, communication skills, and company policies and procedures.
- Conduct assessments and evaluations to measure the effectiveness of training programs and identify areas for improvement.
- Provide ongoing coaching and support to virtual assistants to enhance their skills and performance.
- Lead quality assurance efforts to ensure that virtual assistants meet quality and accuracy standards in their work.
- Develop and implement quality assurance processes and procedures to evaluate the accuracy and efficiency of tasks completed by the VA team.
- Conduct regular quality audits of work performed by virtual assistants, providing feedback and guidance for improvement.
- Collaborate with other team leaders and departments to standardize quality metrics and ensure consistency across the organization.
- Monitor client feedback and satisfaction levels to identify trends and opportunities for improvement in service delivery.
- Prepare and present quality assurance reports and recommendations to senior management for review and action.

Requirements:

- Proven experience as a Medical virtual assistant / Healthcare or in a similar administrative role, with a minimum of 4 of experience.
- Previous experience in training and development, with a focus on virtual assistant.
- Strong understanding of quality assurance principles and methodologies.
- Excellent communication and presentation skills, with the ability to effectively convey information to diverse audiences.
- Proficiency in using virtual communication tools and platforms.
- Strong attention to detail and ability to maintain accuracy while working in a fast-paced environment.
- Bachelor's degree or equivalent experience preferred.

Benefits:

- Competitive salary commensurate with experience.
- Opportunities for professional growth and advancement.
- Health benefits and other perks.

  • Trainer

    2 weeks ago

    Cebu City, Philippines Purple Cow Full time

    We are seeking a dynamic and experienced Healthcare Account Trainer to join our team in a BPO (Business Process Outsourcing) setup. In this role, you will be responsible for designing and delivering training programs for our healthcare account team members, ensuring they are equipped with the knowledge and skills necessary to excel in their...

  • Trainer

    5 days ago

    Cebu City, Philippines Purple Cow Full time

    We are seeking a dynamic and experienced Healthcare Account Trainer to join our team in a BPO (Business Process Outsourcing) setup. In this role, you will be responsible for designing and delivering training programs for our healthcare account team members, ensuring they are equipped with the knowledge and skills necessary to excel in their...

  • Trainer – Brighter PRO

    2 weeks ago

    Cebu City, Central Visayas, Philippines Sun Life Financial Full time

    Trainer – Brighter PRO (VisMin) page is loaded Trainer – Brighter PRO (VisMin) Apply locations Cebu City, Cebu time type Full time posted on Posted 16 Days Ago job requisition id JR You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic...

  • Process Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Recruiter PH Full time

    Roles And ResponsibilitiesThe trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KTrelated activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific...

  • Trainer

    4 weeks ago

    Cebu City, Philippines Purple Cow Full time

    We are seeking a dynamic and experienced Trainer to join our team. In this role, you will be responsible for training the Medical virtual assistants and ensuring that they deliver high-quality administrative support to our clients. Additionally, you will oversee quality assurance processes to maintain service excellence and drive continuous improvement. If...

  • Process Trainer

    1 month ago

    Cebu City, Philippines Recruiter PH Full time

    Roles And ResponsibilitiesThe trainer plays a pivotal role from start to end of the Domain training that includes the following:• Participate in KA and KTrelated activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team• Deliver Generic Domain...

  • Trainer

    2 weeks ago

    Cebu City, Central Visayas, Philippines Purple Cow Full time

    We are seeking a dynamic and experienced Trainer to join our team. In this role, you will be responsible for training the Medical virtual assistants and ensuring that they deliver high-quality administrative support to our clients. Additionally, you will oversee quality assurance processes to maintain service excellence and drive continuous improvement. If...

  • Process Trainer

    1 month ago

    Cebu, Philippines Recruiter PH Full time

    Roles And Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: • Participate in KA and KTrelated activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team • Deliver Generic Domain...

  • Spanish Trainer

    2 weeks ago

    Cavite City, Calabarzon, Philippines Schneider Electric Gruppe Full time

    Job Description - Spanish Trainer - Technical Product (008VRV) Spanish Trainer - Technical Product - 008VRV Great People make Schneider Electric a great company.Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative? The...

  • Corporate Trainer

    2 weeks ago

    Davao City, Davao, Philippines Choice Home Warranty, Inc. Full time

    Corporate Trainer is responsible for design, delivery and continuous improvement of training programs; conduct needs assessment, execute training, develop reinforcements and evaluateResponsibilitiesTraining DeliveryConduct new hire classes and cross-training to facilitate product knowledge and customer service skillsFacilitate refresher sessions based on top...

  • COO Academy Trainer

    2 months ago

    Makati City, National Capital Region, Philippines ING Full time

    Deliver instructor led training (ILT and VILT) on KYC topics on behalf of the KYC Academy Pillars e.g. CDD/TM/ScreeningSupport the development of training programmes that address KYC staff , collaborate with KYC Academy colleagues to identify global training/trainer needs/requirements.Support the preparation of Global KYC Academy training materials – SME...

  • BPO Trainer

    2 weeks ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    We are actively seeking for a CALL CENTER TRAINER to join our team in Davao siteQualifications:At least 1 year teaching experienceBPO experience is preferred but not requiredAt least above english communications skillsWilling to work onsitePerks and Benefits:HMO Day 1Statutory BenefitsPaid Time-Offs

  • Process Trainer

    4 weeks ago

    Cebu, Philippines Recruiter PH Full time

    Roles And Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: • Participate in KA and KTrelated activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team • Deliver Generic Domain...

  • Corporate Trainer

    2 weeks ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    Urgent in need of Corporate Trainer to start ASAPWork set -up: Work onsiteQualifications:At least 1 year teaching experienceBPO experience is preferred but not requiredAt least excellent english commsInterested? Just click the Apply Now button.

  • Communications Trainer

    2 months ago

    Davao City, Davao, Philippines Concentrix Full time

    Job Title:Communications TrainerJob DescriptionLocation:PHL Makati City - GloriettaLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

  • Trainer II

    1 month ago

    Davao City, Davao, Philippines Concentrix Full time

    Job Title:Trainer IIJob DescriptionThe Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining...

  • Corporate Trainer

    1 month ago

    Davao City, Philippines TORCH Solutions Full time

    Urgent in need of Corporate Trainer to start ASAP!Work set -up: Work onsiteQualifications: At least 1 year teaching experienceBPO experience is preferred but not requiredAt least excellent english commsInterested? Just click the Apply Now button.

  • Corporate Trainer

    1 month ago

    Davao City, Philippines TORCH Solutions Full time

    Urgent in need of Corporate Trainer to start ASAP! Work set -up: Work onsite Qualifications: At least 1 year teaching experience BPO experience is preferred but not required At least excellent english comms Interested? Just click the Apply Now button.

  • English Language Trainer

    2 weeks ago

    Davao City, Davao, Philippines TORCH Solutions Full time

    We are actively seeking for a English Language Trainer to join our team in Davao siteQualifications:At least 1 year teaching experienceBPO experience is preferred but not requiredAt least above english communications skillsWilling to work onsitePerks and Benefits:HMO Day 1Statutory BenefitsPaid Time-Offs

  • Corporate Trainer

    4 weeks ago

    Davao City, Philippines TORCH Solutions Full time

    Urgent in need of Corporate Trainer to start ASAP! Work set -up: Work onsite Qualifications: At least 1 year teaching experience BPO experience is preferred but not required At least excellent english comms Interested? Just click the Apply Now button.