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Operations Team Lead

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Quezon City, Philippines TASQ Staffing Solutions Full time

Work Setup: 100% Onsite (Eastwood, Quezon City) Schedule: Shifting schedule within 24/7 shift Qualifications: Excellent English communication skillsExperience of at least 3 straight years as an Operations Team Lead/Supervisor (Assistant TL/SME/Nesting Team Lead experience not counted)Strong background with Technical Support handling accounts such as Human Resources Software, Workforce Management Software, Human Capital Management Software, Time and Payroll Software, AI for HR, and Workforce Trends (must be: from an international voice account) Role & Responsibilities: To motivate, develop and mentor team members in a dynamically changing environmentTrack and monitor KPIs as per Project requirementAssist in scheduling and coordinating team activitiesAnswer operations related queries from the client and internal stakeholdersDrive process performance to achieve and exceed SLA deliverableTo create a conducive and stimulating environment for the teams to accomplish their goalsManage expectations of his team members and proactively should be able to sense their needs