BPO Training and Development Associate Manager

3 days ago


Manila, Philippines Neksjob Philippines Full time

Location: ManilaWork Schedule: Mid Shift (Weekends Off)Are you ready to lead, inspire, and make a real impact in the BPO industry? If you’re passionate about shaping the future of training, we want YOU Become part of a dynamic team as a Training and Development Associate Manager and take your career to the next levelWhat You’ll Be Doing:Assessing Training Needs: Dive deep into performance trends to identify key areas for improvement, designing targeted interventions to boost team success.Designing & Developing: Oversee the creation of engaging training materials, strategies, and evaluation processes that align with business objectives.Tracking & Reporting: Generate impactful reports, track performance, and ensure continuous improvement with a data-driven approach.Driving Performance: Lead coaching and intervention programs to tackle performance gaps and ensure team excellence.What We’re Looking For:Experience:7+ years in Training & Development5+ years of leadership experience2+ years in the BPO/Contact Center industry Skills:Expertise in Training Needs Analysis (TNA)Strong presentation & communication skillsKnowledge of Adult Learning TheoryAbility to create training programs that make a real impactWhy You’ll Love It Here:Growth Opportunities: Take on leadership and development challenges that will grow your career.Work-Life Balance: Enjoy a mid-shift schedule with weekends offTeam Culture: Be part of a supportive, results-driven team focused on success.Are you ready to make an impact and help shape the future of training? Apply today and become a part of something amazingNote: Only applicants who are authorized to live and work in the country are eligible for this role.



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