Measurement and Reporting Architect Associate Manager

14 hours ago

Manila, Philippines Neksjob Corporation Full time

Location: ManilaWe seek a passionate and talented Measurement and Reporting Architect Associate Manager to join our growing teamAbout the Role:As a Measurement and Reporting Architect Associate Manager, you are responsible for gathering and documenting requirements, designing, tracking, reporting, and analyzing key organizational and operational reports. This position coordinates across client and internal teams to provide metrics and reporting to support the organization.KEY RESPONSIBILITIES:• Establish and nurture rapport with clients that is conducive to a long-term business relationship• Manage the performance of assigned functional areas and personnel through metrics that addressquantitative, qualitative, and fiscal key performance indicators (KPI’s) as well as personnel productivity• Drive efficiency with accuracy in reporting• Continually offer input to innovate processes, systems, organization, and culture• Develop effective relationships with key executives and managers to gain/maintain a deep understanding of projects, client activities and business priorities• Provide leadership and assume responsibility for key support services including, but not limited to contact center support, training, procurement support services, and production support services• Prioritize and manage multiple complex projects within time, technical, and resource constraints• Provide written documentation to appropriate team members and clients addressing each facet ofimplementation for every project, including an overall rollout plan, timelines, and project assignments• Provide advanced problem-solving, troubleshooting, and system consultation to clients• Coordinate client resources and assign project tasks• Proactively identify and orchestrate prompt resolution of internal and client issues• Manage the development, creation and distribution of all operational and fiscal business reporting – both internal and client facingSKILL AND QUALIFICATIONS:• At least 7 to 8 years of relevant work experience; 5 years of supervisory experience• With project management experience• PowerBI only (SQL, SSIS, SSRS, ETL not required)• Advanced Excel (working experience in VBA and Macro to automate reports)• Reporting experience in a BPO company is required.• Very good in stakeholder management.• Has problem-solving skills.Join our team and make a difference

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