Customer Excellence Specialist
4 days ago
COMPANY PROFILE: Creative Company who is one of the leading European provider of online presence solutions, cloud hosting, and digital marketing services, empowering businesses to establish and grow their digital footprint.
Position: Customer Excellence Specialist - SaaS
Company Industry: Creative / Digital Design Industry
Work Location: Cebu IT Park
Work Schedule: Monday to Friday
Salary: Php 22,000 - Php 28,000 gross
Work Set Up: Hybrid
Job Requirements
Bachelor graduate of Information Technology or any related field.
Preferably with background in Customer Support / Technical Support (WordPress-related experience is a strong advantage).
Strong written and verbal communication skills.
Able to engage with customers warmly and effectively; maintain calm under pressure.
Familiarity with WordPress core, plugins, and troubleshooting.
Experience in analyzing logs, console errors, and server responses is a plus.
Strong working knowledge of WordPress (installation, plugins, common errors, troubleshooting).
Ability to translate technical issues into simple, user-friendly instructions.
Basic understanding of web technologies (PHP, MySQL, HTML, CSS, JavaScript) is an advantage but not always required.
RECRUITMENT PROCESS: (Onsite and Online)
This is Direct hiring
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