Service Technician

4 days ago

Pasig, Philippines Infinity Outsourcing Services Full time

A Service Technician installs, maintains, and repairs various equipment and systems, performing diagnostic tests, troubleshooting issues, replacing parts, and performing routine maintenance to ensure optimal performance. Key duties include on-site customer support, meticulous record-keeping, and staying current with industry advancements. Essential qualifications typically include relevant technical knowledge, experience, a valid driver's license, and strong customer service and problem-solving skills.

Key Responsibilities
Installation: Setting up and testing new equipment or systems on-site.
Maintenance: Conducting regular checks and preventive maintenance to ensure equipment runs efficiently.
Repair: Diagnosing problems, performing repairs, and replacing faulty components or parts.
Troubleshooting: Investigating malfunctions and developing effective solutions.
Customer Support: Responding to customer requests, explaining issues, and educating users on equipment operation.
Documentation: Keeping detailed records of maintenance, repairs, and service calls.
Safety: Adhering to safety procedures, maintaining a clean workspace, and preventing property damage.
Essential Skills & Qualifications
Technical Expertise: Specialized knowledge in mechanical, electrical, or electronic systems, depending on the industry.
Problem-Solving: Ability to diagnose complex issues and devise effective repair strategies.
Customer Service: Excellent interpersonal skills for clear communication with customers.
Manual Dexterity: Skill in using various tools, equipment, and diagnostic devices.
Organization: Ability to manage work orders, maintain records, and handle time effectively.
Valid Driver's License: Essential for field technicians who travel to customer locations.
Education: An associate's degree or technical certification is often preferred.
Common Industries
Service technicians work in a variety of fields, including:
Automotive: Repairing and maintaining vehicles.
Appliance Repair: Fixing household appliances.
IT/Telecommunications: Maintaining computer systems and networks.
Industrial Equipment: Servicing heavy machinery, commercial doors, and other industrial systems.

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