
PMS Technician for Pasig
2 days ago
The Technical Support Representative for Preventive Maintenance Services (PMS)
is responsible for ensuring the smooth operation of all PMS-related activities by
monitoring client schedules, assisting with technical inquiries, and handling customer
interactions. This role involves coordinating with both clients and internal teams,
managing documentation, and negotiating service renewals to retain and grow client
relationships. The role also includes monitoring field technicians and ensuring quality
service delivery.
Key Responsibilities:
Client Communication and Support:
Client Advisories: Send regular advisories and reminders to clients
regarding upcoming PMS schedules, service reminders, and follow-ups on
service completion.
Customer Assistance: Serve as the main point of contact for client concerns
related to Preventive Maintenance Services. Assist clients with inquiries,
provide troubleshooting support, and address any issues promptly.
Client Retention and Negotiation: Actively engage with clients to promote
PMS offerings, negotiate renewals, and encourage them to continue or
upgrade their maintenance plans with VTSA International Inc.
Client Calls: Conduct routine calls to clients to check their satisfaction with
PMS services and follow up on inquiries or requests related to their
maintenance needs.
PMS Documentation and Tracking:
Documentation of 'Baby Book': Maintain and update the Baby Book, which
includes detailed service histories, technical reports, and client-specific notes
for each PMS project.
PMS Schedule Monitoring: Oversee and monitor the schedule of clients'
PMS activities, ensuring that all services are completed on time and in
accordance with the agreed schedule.
Record Keeping: Ensure that all documentation, reports, and updates
related to PMS activities are properly filed and stored for easy access.
Technician Coordination and Monitoring:
2
Technician Activity Monitoring: Track and monitor field technicians' daily
activities to ensure they are meeting their schedules and client expectations.
Report any discrepancies or delays to the appropriate supervisors.
Work Assignments: Assist in coordinating work assignments for technicians
based on the PMS schedule and ensure proper resource allocation for each
project.
Feedback and Reporting: Collect and document feedback from technicians
regarding client interactions and any technical challenges encountered during
service visits.
Additional Responsibilities:
PMS Performance Reporting: Prepare and submit regular reports on the
status of ongoing PMS activities, client retention efforts, and technician
performance to the PMS Manager.
Client Satisfaction Surveys: Conduct periodic client satisfaction surveys
and analyze feedback to identify areas for improvement in PMS service delivery.
Internal Collaboration: Work closely with the Sales, Marketing, and
Technical teams to ensure seamless coordination and communication regarding
PMS client needs.
PMS Marketing Support: Assist the Sales and Marketing team by providing
technical insights into PMS offerings that can be used in marketing materials and
client presentations.
Job Type: Full-time
Benefits:
- Health insurance
- Pay raise
- Promotion to permanent employee
Work Location: In person
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