Sr. Services Technician

Sr. Services Technician (IBMi AS400)

Location: This is a hybrid opportunity where you will work once a week in the office. Our office location is at 10th and 11th Floor Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605

Now is the time to bring your expertise to Sr. Services Technician role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As Sr. Services Technician with Insight, you will hold a position that will be responsible for monitoring, administration, and break/fix support of client's managed appliance. You will be working with a team of IT professionals in delivering 24x7 IT support services to clients across different industries. The Services Technician will utilize his knowledge, skills and abilities to resolve client's issues with respect to agreed SLA, participates in improvement of our current processes and utilize our plethora of tools and systems.

What to ExpectWe're legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect—health, dental, vision, PTO—plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Hybrid set up (once a week work onsite)
• Group Life Insurance
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

As Sr. Services Technician, you will get to:

• Monitor, manage, and maintain server infrastructure and perform network administration on managed devices.
• Troubleshoot, analyse, and resolve client issues remotely via phone, chat, or self-service, escalating unresolved problems as necessary.
• Contribute to process improvements and update the knowledge base while completing other assigned tasks as required.

• Report to the operations or shift Team Lead and collaborate with engineers for solutions when needed.

• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As Sr. Services Technician you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We are looking for Sr. Services Technician with:

• Bachelor's degree in IT, Computer Engineering, or related field from a four-year institution

• Experience in IBMiAS400 is required

• Minimum 5 years' experience in a NOC or similar IT environment covering server, network, database, and storage support, including remote troubleshooting

• Adaptable to fast-changing requirements and operational goals
• Strong written and verbal English skills
• Effective at managing multiple priorities
• Communicate well at all organizational levels
• Committed to company values and principles

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• 20 on Fortune's World's Best Workplaces list
  
• 14,000+ engaged teammates
• Recognized as a Great Place to Work in the year 2022 and 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, gender or any other characteristic protected by law.