Trainer / SME Role ( Service Delivery Specialist )

About the role We are looking for highly motivated and experienced professionals to fill the roles of Team Lead, Quality Analyst (QA), Trainer, and Subject Matter Expert (SME) for our client company. These full-time positions play a vital role in supporting and guiding our customer service team, driving performance excellence, and ensuring the consistent...

The COO Academy FCFP Trainer conducts effective and interactive new joiners', role-based and up-skilling (technical) training. Trainers work closely with Content Developers, SMEs, practitioners and business leads to deliver the learning path, enabling FCFP teams to enhance knowledge and develop skills in the fight against financial crime. Trainers provide...

Job SummaryThe role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM...

Transcom is looking for talented individuals like you to join our awesome team Be the next Trainer for our Transcom Pasig site.Join our Transcom Family as aTrainerDevelopment and delivery of Knowledge Management, along with the planning, delivery and evaluation of therelated product training.Essential Duties & Responsibilities:Communication:Performing...

Sourcing Specialist SME level - Cebu onsite Sourcing Specialist SME level - Cebu onsite Qualifications: 3-4 years of experience in BPO Recruitment particularly in Sourcing Intermediate knowledge in Excel. Familiarity in using PivotTables, Index & Match, LOOKUP, etc. Clear understanding of reporting day-to-day recruitment performance. Experience in directly...

The Senior Operations Trainer is responsible for designing, delivering, and evaluating training programs that build agent capability and support organizational goals across both inhouse and outsourced teams. This role ensures training initiatives align with business objectives, regulatory compliance, and operational performance, while mentoring junior...

Join Our Team and Be Part of Something AmazingAt PSG Global Solutions, we believe in creating a supportive, growth-driven, and rewarding work environment. If you're looking to take your career to the next level, this is your chanceWhy Join PSG?Competitive salary + performance bonusesGreat Place to Work Certified – Be part of an amazing cultureComprehensive...

TASQ is looking for people with service desk trainer experience to work on site in Clark, Pampanga.Benefits: Quarterly performance bonus. Outstanding career development opportunities and fast-track career progression. Enjoy a fair work-life balance. HMO and life insurance for the employee and 2 dependents for free. Inside the Central Business District area....

BPO Trainer – Key ResponsibilitiesTraining Delivery: Conduct onboarding and refresher sessions for new and existing employees, utilizing various instructional methods to enhance learning.Curriculum Development: Create and update training materials to ensure alignment with current processes and industry standards.Performance Evaluation: Assess trainee...

Customer Support TrainerWork Set-up: Onsite (Cebu Exchange Tower, IT Park)Schedule: Night ShiftJob Description:In your role as a Training Specialist III, you will be expected to assess the training needs of employees or clients and help develop programs that enhance their abilities and performance. Your job description typically includes the creation of...