Insurance Trainer

10 hours ago

Zamboanga City, Philippines RemoteRaven Full time

About the Role We are hiring an experienced Insurance Specialist with strong knowledge of the US insurance industry , focusing on personal and/or commercial lines . The ideal candidate has hands‑on experience with Applied Epic (Epic) and understands agency workflows from policy administration to client servicing. If you have prior experience in training or mentoring , that’s a plus—but we also provide training for you to grow into a Trainer/Process Expert role within the organization. This position is ideal for someone who’s detail‑oriented, tech‑savvy, and passionate about process improvement and client service . Key Responsibilities Manage insurance operations in Applied Epic, including data entry, renewals, policy issuance, and client updates. Support both Personal Lines and Commercial Lines workflows. Ensure accuracy and consistency across client and policy records. Communicate with underwriters, agents, and clients for timely issue resolution. Create and maintain process documentation and training materials. Collaborate with leadership to improve workflows and processes. (Optional for Trainer Role) Conduct internal Epic and workflow training sessions. Qualifications Minimum 2 years of experience in the US insurance industry (personal or commercial lines). Proficient in Applied Epic (required). Familiarity with agency management systems, policy administration, and insurance documentation. Excellent written and verbal English communication skills. Strong attention to detail, organizational skills, and time management. Comfortable with remote tools such as Teams or Slack. Training or coaching experience is an advantage. Preferred Skills Experience in insurance operations, policy servicing, or account management. Ability to develop training materials or standard procedures. Knowledge of other AMS platforms (HawkSoft, Vertafore, EZLynx, etc.) is a plus. Work Setup Type: Full-time, Remote Schedule: US hours Rate: $6–$7 per hour How to Apply Send your resume and a short summary of your Applied Epic experience to with the subject line:“Jobstreet Application – Insurance Specialist - Complete Name” #J-18808-Ljbffr

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