IT Technical Support

6 days ago


Antipolo, Philippines JoyRide Superapp Full time

Job Description
* Diagnose and troubleshoot issues related to networks, computer systems, hardware, and software.
* Provide technical support to customers for the company’s software products and application systems.
* Ensure system issues are resolved efficiently to minimize operational disruptions.
* Deliver real-time support via telephone and live chat to customers and internal departments.
* Identify and escalate recurring incidents to ensure appropriate long-term solutions are implemented.
* Log and track all inquiries and support calls, keeping customers consistently updated on progress and resolutions.
* Create and maintain process documentation, procedures, and user-specific materials, including records of resolved issues.
* Communicate technical concepts in clear, non-technical language to assist customers in troubleshooting.
* Perform other IT-related duties as assigned.

Requirements
* Bachelor’s degree or equivalent, preferably in Computer Science, Information Technology, or a related field.
* Basic knowledge of hardware and software troubleshooting.
* Strong verbal and written communication skills.
* Team-oriented with the ability to work with minimal supervision.
* Willingness to work rotational shifts.
* Logical, rational thinker with strong attention to detail.
* Willing to be assigned to Marcos Highway, Antipolo City.
* Job Types: Full-time, Permanent



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