Customer Service Specialist

7 months ago


Taguig, Philippines RecruiterPH Full time

Job DescriptionResponsibilities:• Interacts with customers via telephone, email, online chat, or in person to provide support.• Ensures that appropriate actions are taken to resolve customers problems and concerns.• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries.Required Skills:• Completed at least 2 years in College or High School Graduate with 1 year customer-interfacing work experience.• Must be willing to work in an environment that requires 100% phone-based customer interaction.• Proficient computer skills with the ability to learn new software.• Excellent communication skills including active listening.• A positive attitude and the ability to build relationships with clients.



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