Customer Service Specialist

6 days ago


Taguig, National Capital Region, Philippines Li Auto Philippines Full time
Li Auto Philippines: Empowering the Future of Mobility

We are seeking a highly skilled Customer Relations Officer to join our dynamic team. This role is perfect for individuals who thrive in a fast-paced environment and have a passion for delivering exceptional customer experiences.

About the Role:

This position involves serving as the primary point of contact for car owners, potential buyers, and test-drive clients. Our ideal candidate will be responsible for providing expert guidance, ensuring a premium experience, and turning interest into action. Key responsibilities include:
  • Serving as the main point of contact for customers
  • Helping clients navigate the buying process
  • Follow-up with test-drive participants
  • Building strong connections with upper to middle-class clients
  • Organizing exclusive events for car owners and prospective buyers
  • Collaborating with the sales, service, and technical teams
  • Maintaining customer records in the CRM system
  • Representing Li Auto Philippines at industry events


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