Events Sales Manager

• FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN

JOB SUMMARY:

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, under the supervision of the Director of Sales, the Events Sales Manager is responsible for the successful handling of groups involving 10 or more guestrooms. Under the general guidance and supervision of the Senior Sales Manager, maximizes business opportunities, ensures effective communication with clients and efficient coordination with departments concerned.

JOB DESCRIPTION:

1. Meets and exceeds customers and team members expectations by providing Unique Guest Experience service and teamwork.

• Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations.
• Communicates effectively with customers, co-workers and supervisors
• Demonstrates teamwork by cooperating and assisting co-workers as needed.
• Handles difficult situations effectively.
• Meets Only the BEST for our Guests service standards.
• Performs other duties as required to provide
• Only the BEST for our Guests service and Teamwork.
  

2. Operations

• Liaises closely with Sales Team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events.
• Prepares proposals / contracts for leads / inquiries received from Sales Managers.
• Follows through from negotiation until departure for events assigned.
• Liaises with clients on finalizing details and gives professional advice on set ups and planning of events.
• Practices up selling at all opportunities to maximize revenue.
• Ensures effective communication with clients and internal departments.
• Responsible for the dissemination of groups related information to other departments e.g. issues Banquet Event Orders (BEO), Group Resumes and chairs pre-event meetings.
• Maintains close coordination with respective departments on organizers requirements and last-minute event requirements.
• Be visible to organizers and clients during their event / group dates and monitors guest satisfaction.
• Oversees the operation of banquet functions and works closely with various departments to ensure quality service is delivered to our clients at all times.
• Regularly reviews Master A/C postings to ensure postings are done correctly. Reviews billings with organizers regularly so as to eliminate adjustments needed on final invoice.
• Maintains close communication with concerned Sales Manager during the process.

3. Post event follow-up

• Involves concerned Sales Manager during post event meeting and post event follow up such as sending Thank You letter and Post Event Critique forms together.
• Verifies total charges and layout of invoices prepared by Accounts Receivables and sends out to organizers.
• Obtains feedback from clients and follows through with the necessary actions.
• Refers leads and sends Event Profile information to relevant sister hotels or Regional Sales Office (RSO) if any.

4. Business Administration

• Maintains the active Event Profile Database and Group Chart.
• Establishes and maintains files of major accounts and assists the Director of Events Management in maintaining the Accounts Management System.
• Establishes good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).
  

5. Business Development

• Participates actively in achieving the departmental goals which contribute to Marketing budget.
• Monitors closely account revenue and business production.
• Provides feedback on market trends and keeps updated with client relationships and overall business goals through close communication with Sales Managers and Director of Sales.
• Maximizes up selling opportunities whenever possible.
• Assists the Director of Events Management in the forecasting of group room nights and banquet revenue.
• Arranges relationship building visitations when necessary.
• Cross sells other Crimson properties.
• Handles inquiries for rebooking of business and new leads when Sales Managers are not available.
• Communicates closely with concerned Sales Managers regarding the progress of the negotiation process.
• Conducts site inspections for potential clients when Sales Managers / Coordinators are not available.

6. Communications

• Attends regular communication meetings with operations staff to update on event details.
• Ensures effective and close communication within the department and other departments.
• Maintains timely and responsive communication with clients
  

7.  Hygiene and Food Safety Control Standards

• Keeps trolley neat and adequately supplied at all times.
• Keeps pantry linen and supply closet neat and in working order at all times.
• Submits productivity worksheets to Service Leader Housekeeping at the end of the shift.
  

8. Other Duties

• COMPANY POLICIES and PROCEDURES: Adheres to the provisions outlined in the Employee Handbook, Disciplinary Code and Rules and Regulations.
• ATTENDANCE: Adheres to the set procedures for attendance and timekeeping.
• COMMUNICATIONS: Attends meetings as required.
• GUEST RELATIONS: As assigned and at all opportunities, assists guest directly and indirectly in order to resolve problems and provide them a delightful staying experience in the hotel.
• LOST and FOUND: Fully aware of and comply with Lost and Found procedures at all times.
• EMERGENCY RESPONSE: Possesses full knowledge of emergency procedures
• EQUIPMENT CARE: Ensures proper care and maintenance of equipment in the area of assignment.
• GROOMING and HYGIENE: Adheres to specified hygiene and personal appearance standards of the hotel.
• TRAINING and EMPLOYEE ACTIVITIES: Attends scheduled training and participates in company-initiated employee activities.
• ENVIRONMENTAL AWARENESS: Is fully aware of and complies with the Hotels Environmental Policy and established rules and guidelines.
• GUIDING PRINCIPLES: Practices the guiding Principles in day-to-day interaction.
• Performs such other functions as may be delegated by management from time to time

9. General Responsibilities

• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel policies and procedures to achieve the overall objectives of this position.
• Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities.
• Maintains a favorable working relationship with all other Hotel employees to foster and promote a cooperative and harmonious working climate.
• At all times, projects a favorable image of Crimson Resort & Spa to the public.
• Performs any other duties and tasks that may be assigned by immediate superiors from time to time.
  

10. Daily Duties 

• Attends the daily morning briefing with Kitchen, Banquet Service and Engineering (AV Technician).
  • Checks and updates the Delphi S&C of functions/groups being handled. Checks feedback from organizer and coordinates with concerned departments.
    • Recap with organizers the activities/arrangements of in-house groups/functions and coordinates with concerned departments.
      • Ensures all changes/arrangements are documented and routed to concerned departments.
        • Practices and role-models the Guiding Principles and the Core Values of Crimson
          • Hospitality.
            • Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable

QUALIFICATIONS

• Bachelors Degree in Hospitality Management, Tourism, Event Management, Business Administration, Marketing, or a related field (preferred).
• 1-2 years of experience in a similar role, preferably in a deluxe hotel setup.
• Knowledge of Opera and Delphi (Front Office and Events Management)
• Proficient in MS Office programs (Word, Excel, PowerPoint) with strong organizational and analytical skills.
• Excellent relationship-building, customer service, and multitasking abilities.
• Technically savvy and detail-oriented with a proactive mindset.
• Optional but advantageous: certifications like CMP, Event Planning, or hospitality-related credentials.
• Willingness to work in Mactan, Cebu