Contact Center Process Associate

Job Summary:The Contact Center Process Associate serves as the first point of contact for customers, providing outstanding service and support across various communication channels. The role involves handling inquiries, resolving concerns, and ensuring customer satisfaction in a professional and timely manner.Key Responsibilities:Respond to customer...

Job Summary: The Contact Center Process Associate serves as the first point of contact for customers, providing outstanding service and support across various communication channels. The role involves handling inquiries, resolving concerns, and ensuring customer satisfaction in a professional and timely manner. Key Responsibilities: Respond to customer...

The Customer Service Team Member is the first point of contact for customers, for deliveringexceptional service and support. This role involves handling inquiries, resolving issues, andmaintaining customer satisfaction across various communication channels such as phone or chat.Key Responsibilities:Respond to customer inquiries promptly and professionally...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

Professional & Technical Skills: - Required Skill: Advanced proficiency in Genesys Contact Center Operation.- Strong understanding of software development methodologies and best practices.- Experience with modern programming languages and frameworks relevant to software engineering.- Ability to analyze and troubleshoot complex software issues effectively.-...

The HR Contact Center serves as the first-line support of employees, managers, and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions, and HR content on the online portal. Responsibilities Processes basic to complex HR and benefits transactions and supports the auditing of information Document...

Are you passionate about helping people and delivering exceptional customer satisfaction? Do you thrive in a fast-paced, dynamic environment?Join our growing company as aContact Center Specialist (Shared Services)and bring your MEGA positivity, energy, and problem-solving skills to our teamQualifications:A graduate of any 4-year courseWith at least 6 months...

We’re Hiring: Senior Leader – Contact Center Operations (Financial Services) Location: Pasay or Taguig (Full Onsite) Level: Director Are you a seasoned leader with a passion for driving operational excellence and customer experience in the financial services industry? We are looking for a Senior Leader to oversee the end-to-end operations of our...

Overview WTW Taguig, National Capital Region, Philippines Responsibilities Handles contact scoring as designated Reviews client and Service Center knowledgebases, drafts/submits updates as needed Suggests potential opportunities for enhancements to onboarding/client training materials to client and training teams Assists Quality Supervisors with training new...

We are seeking a detail-oriented and analytical Certificates Interims Operations Associate to join our team. The ideal candidate will have interest in Back-office operations and a commitment to delivering high-quality service.Key Responsibilities:Participate in regular internal and external calibration sessions to ensure process consistencyTrack and...