
Technical Support Agent
2 weeks ago
WE ARE HIRING
Position: Technical Support Agent
Work Address: MOA, Pasay
Work Setup: Hybrid (1–2x a month onsite)
Work Schedule: Night Shift (Starts at 9 PM)
Employment Type: Full-time
Job Summary:
• We are looking for a Technical Support Agent who is passionate about helping customers and solving technical issues. This role involves providing first-level support for SaaS applications, troubleshooting technical problems, and delivering excellent service via email and phone. If you thrive in a fast-paced, customer-focused environment, we’d love to hear from you.
Key Responsibilities:
• Provide timely and expert advice to customers
• Act as the first level of support for technical issues and common tasks
• Prioritize and respond to inquiries with speed and accuracy
• Communicate effectively via written and verbal channels to resolve complex issues
• Support Medallia’s overall objectives
• Perform ad hoc tasks related to technical support as assigned
Must-Have Qualifications:
• Bachelor’s degree
• At least 1 year of experience in a customer-focused support environment
• Experience providing support via email and phone
• Experience troubleshooting SaaS applications
• Working knowledge of JavaScript, HTML, and XML
• Excellent communication skills
Nice-to-Have Qualifications:
• Experience using Salesforce.com Service Cloud
Benefits:
• VL/SL credits
• Certified Great Place to Work
• Hybrid work setup
• Company-provided equipment (Laptop/Desktop)
• HMO coverage (up to 2 dependents)
• Work-life balance
• Telecommunication allowance (for Team Leaders and up)
• Competitive salary package
• Quarterly performance-based bonuses
Apply now or share this opportunity with someone you know
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