
KYC Operations Agent
4 weeks ago
Company Industry: IT Outsourcing Industry
Work Location: Makati City
Work Schedule: Shifting Schedule | Weekends Off
Salary: Php 23,000 – 30,000
Work Set-Up: Onsite
JOB REQUIREMENTS
Bachelor's Degree in any business or office-related course (Undergraduates with BPO experience are welcome)
Basic to intermediate proficiency in Microsoft Office tools (Word, Excel, PowerPoint)
Excellent command of English (both verbal and written)
Strong analytical, problem-solving, and investigative skills
Detail-oriented, reliable, and able to work independently or in a team
JOB RESPONSIBILITIES
Verify and validate customer details including contact info, IDs, and registration patterns
Investigate alerts for fraudulent activity or failed transactions
Assess and confirm the authenticity of uploaded credit card details and documents
Enter and process client withdrawal requests with high accuracy
Collaborate with other departments for case endorsements and provide timely updates
RECRUITMENT PROCESS: (Online Interview)
HR Interview
Background check
Job Offer
This is for DIRECT HIRING
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