Client Account Services Director
3 weeks ago
JOB DESCRIPTION:The Client Account Services (CAS) team plays a key part in the client onboarding process for nearly every DTCC business line but is primarily focused on non-RDS services (Repository & Derivatives Services).The role involves leading all aspects of a team that works with clients on collecting necessary onboarding documentation, conducts AML (Anti-Money Laundering) and KYC (Know Your Customer) checks and performs account activations, and handles any lifecycle changes to the client accounts within the DTCC internal systems.RESPONSIBILITIES:Translates organizational goals into specific objectives for the function. Provides input to functional strategy and leads the strategic direction. Determines, evaluates, and modifies goals as needed to meet the strategic needsCreates and maintains Team Book of Work and foresees resource demand needs. Leads new initiatives and ensures team's operational readiness to support new requirements and product offeringsConduct capacity planning assessment and make recommendations on staffing and locationContinuously revise critical metrics and KRIs to improve client experience. Review regularly client feedback, identify knowledge gaps and training needsApplies management reports and metrics to track performance of teams and individuals to ensure success in meeting the team's objectives. Performs talent review, develops high potentials and drives dedicationEnsures procedures and user guides are up to date and the team rigorously adheres to them. Mitigates risk by spotting key errors and demonstrating strong ethical behaviorDrives audit review readiness and represents the function in internal and external auditsDevelops controls and monitor adherence to risk management protocols, including management testing of key controlsOwns Business Continuity Plans and effectively coordinates operations and client support in the event of crisisEnsures any client facing documentation is accurateDemonstrates influence and visibility by representing the function in key events with internal and external partners. Connects with initiatives outside immediate function to explore standard processes and demonstrate enterprise leadershipCollaborates with other functions and departments to implement process efficiencies and improve client experienceAdditional ad hoc responsibilities as may be requiredMitigates risk by following established procedures, spotting key errors and demonstrating strong ethical behavior.QUALIFICATIONS:Bachelor's degree preferred or equivalent experienceMinimum of 10 years of related experienceExperience in leadership/people manager roles; preferably in a multinational environmentChange DrivenStays current on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.Invests effort to individually mentor others.Builds collaborative teams across the organization.Communicates openly keeping everyone across the organization advised.
-
Director of Client Services
2 weeks ago
Manila, National Capital Region, Philippines Omeba Solution Inc. Full timeAt Klaiya, we are the center of excellence that helps businesses establish and develop their online presence. We are looking for an experienced Director of Client Services to lead and oversee our team of Client Services Managers. The Director of Client Services will be responsible for ensuring that our clients receive the highest level of service and support...
-
Client Services Director
4 days ago
Manila, National Capital Region, Philippines Sourcefit Philippines, Inc. Full time**Job Description:**As a Client Services Director at Sourcefit Philippines, Inc., you will play a pivotal role in managing and enhancing relationships with key strategic clients. Your primary responsibility will be to collaborate closely with the Head of Account Management to ensure seamless service delivery, uphold operational excellence, and consistently...
-
Client Services Director
1 week ago
Manila, National Capital Region, Philippines The Instant Group Full timeClient Services DirectorDepartment: ServicesEmployment Type: PermanentLocation: ManilaDescription The RoleReporting to the Regional Client Services Director, this role is responsible for client relationship management, operational and financial performance. Within the role you will have full responsibility for all Instant services (as well as hard FM and...
-
Accounting Services Director
3 days ago
Manila, National Capital Region, Philippines Wordtext Systems Incorporated Full timeAbout the RoleThe Accounting Services Director will lead our accounting team in delivering exceptional services to clients. This role demands a high level of expertise in accounting principles, practices, and regulatory requirements.Provide strategic guidance on accounting matters, including financial planning, budgeting, and forecasting.Develop and maintain...
-
Client Experience Director
3 days ago
Manila, National Capital Region, Philippines Empower Business Process Services Inc. Full timeJob DescriptionThe Client Experience Director will lead the management of client relationships, communicate clearly and efficiently with visa agents, and their team leads, ensuring they deliver quality service to our clients.You will also collaborate with our team, excel at in-person office work, and work closely with our visa petition Team Leaders and...
-
Client Success Director
1 day ago
Manila, National Capital Region, Philippines OLIVER Agency Full timeKey ResponsibilitiesClient Services:Ensure client experience is positive through proactive solution-first attitude and clear communication.Escalate negative service issues to Director to prevent recurrence.Responsible for brand guardianship on projects within the team.Processes:E nsure internal processes are followed.Accountable for training team members on...
-
Client Account Services Director
3 weeks ago
Manila, National Capital Region, Philippines Gratitude Philippines Full timeJOB DESCRIPTION:The Client Account Services (CAS) team plays a key part in the client onboarding process for nearly every business line but is primarily focused on non-RDS services (Repository & Derivatives Services).The role involves leading all aspects of a team that works with clients on collecting necessary onboarding documentation, conducts AML...
-
Client Relationship Director
6 days ago
Manila, National Capital Region, Philippines Atlantis Consulting Full timeClient Relationship DirectorWe are looking for a seasoned Client Relationship Director to join our team at Atlantis Consulting.About the PositionThis is a leadership role that will drive business success and make a lasting impact in the industry. You will gain unparalleled exposure to diverse industries while working alongside top professionals, expanding...
-
Manager, Client Services
1 week ago
Manila, National Capital Region, Philippines PRecious Communications Pte Ltd. Full timeAs Manager, you are responsible for initiating, developing, and implementing appropriate communication strategies and programmes that achieve your clients' objectives. As account lead, you will also manage your client, address internal or external issues, and maintain a professional relationship between the agency and client throughout the period of...
-
Director of Client Solutions
21 hours ago
Manila, National Capital Region, Philippines Tookitaki Full timeEmpower Client Success as a Director of Client SolutionsJoin a forward-thinking company that's redefining the standards of financial crime detection and preventionWe're seeking a seasoned Director of Client Solutions to lead our end-to-end implementation of On-Premise and Compliance-as-a-Service (CaaS) solutions. This critical role ensures seamless client...
-
GEC Service Director
2 weeks ago
Manila, National Capital Region, Philippines Arcadis Consulting Middle East Limited Full timeArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex...
-
Hospitality Services Director
3 days ago
Manila, National Capital Region, Philippines Infinity Outsourcing Services Full timeHospitality Services Director Job SummaryWe are looking for an experienced Hospitality Services Director to join our team at Infinity Outsourcing Services. As a senior member of our management team, you will be responsible for overseeing all aspects of store operations, including customer service, inventory management, and staff development.Key...
-
Client Account Director Position
2 days ago
Manila, National Capital Region, Philippines StraightArrow Corporation Full timeAbout the Role:">We are seeking an experienced Client Delivery Director to join our team at StraightArrow Corporation. As a key member of our leadership team, you will play a vital role in driving business growth, developing client relationships, and leading cross-functional teams.Main Responsibilities:">">Develop and execute strategic plans to drive client...
-
PH - Director of Client Success
4 days ago
Manila, National Capital Region, Philippines LinkedIn - Jobboard Full timeUnifyCX Manila, National Capital Region, PhilippinesJoin or sign in to find your next jobJoin to apply for the PH - Director of Client Success role at UnifyCXUnify CX is looking for an extraordinary Director of Client Success to join our motivated and ambitious team.Role: Director of Client SuccessWork Location/Setup: Philippines | On-SiteShift Schedule:...
-
Client Services Director
2 weeks ago
Manila, National Capital Region, Philippines AFNI PHILIPPINES, INC. Full timeDuties and Responsibilities:· Develop strong business relationships with "key players" in the respective industry and partner with existing clients to understand & align with their strategy.· Develop strong partnerships with our clients to assist in the growth of new and existing relationships.· Ensure the financial performance of client contracts and...
-
Client Relationship Director
2 days ago
Manila, National Capital Region, Philippines Tagline Communications Inc. Full timeClient Relationship DirectorWe are seeking an experienced Client Relationship Director to join our team. The successful candidate will be responsible for building and maintaining strong relationships with clients, driving key objectives and ensuring the company's growth.Main ResponsibilitiesBuild and maintain strong relationships with clients to ensure their...
-
Account Management Director
6 days ago
Manila, National Capital Region, Philippines Capgemini Full timeWe are seeking a highly skilled Account Management Director to join our team. In this role, you will be responsible for overseeing all aspects of account management, fostering strong client relationships, and driving business growth and profitability.The successful candidate will have a minimum of 15 years of experience in delivery management or senior...
-
Accounting Director
2 days ago
Manila, National Capital Region, Philippines BestOptions Assistance Incorporated Full timeBestOptions Assistance Incorporated is seeking a highly experienced Accounting Director to lead our accounting department. As a key member of our leadership team, you will be responsible for developing and implementing financial strategies that drive business growth and profitability.About the Role:This is an exciting opportunity to join our team and...
-
Account Director
1 week ago
Manila, National Capital Region, Philippines VML South Africa Full timeAt VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy,...
-
GEC Service Director
1 week ago
Manila, National Capital Region, Philippines Poutrix Full timeLocation can be in Philippines, India or RomaniaArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds,...