Client Account Services Director
3 weeks ago
JOB DESCRIPTION:The Client Account Services (CAS) team plays a key part in the client onboarding process for nearly every business line but is primarily focused on non-RDS services (Repository & Derivatives Services).The role involves leading all aspects of a team that works with clients on collecting necessary onboarding documentation, conducts AML (Anti-Money Laundering) and KYC (Know Your Customer) checks and performs account activations, and handles any lifecycle changes to the client accounts within the internal systems.RESPONSIBILITIES:Translates organizational goals into specific objectives for the function. Provides input to functional strategy and leads the strategic direction. Determines, evaluates, and modifies goals as needed to meet the strategic needsCreates and maintains Team Book of Work and foresees resource demand needs. Leads new initiatives and ensures team's operational readiness to support new requirements and product offeringsConduct capacity planning assessment and make recommendations on staffing and locationContinuously revise critical metrics and KRIs to improve client experience. Review regularly client feedback, identify knowledge gaps and training needsApplies management reports and metrics to track performance of teams and individuals to ensure success in meeting the team's objectives. Performs talent review, develops high potentials and drives dedicationEnsures procedures and user guides are up to date and the team rigorously adheres to them. Mitigates risk by spotting key errors and demonstrating strong ethical behaviorDrives audit review readiness and represents the function in internal and external auditsDevelops controls and monitor adherence to risk management protocols, including management testing of key controlsOwns Business Continuity Plans and effectively coordinates operations and client support in the event of crisisEnsures any client facing documentation is accurateDemonstrates influence and visibility by representing the function in key events with internal and external partners. Connects with initiatives outside immediate function to explore standard processes and demonstrate enterprise leadershipCollaborates with other functions and departments to implement process efficiencies and improve client experienceAdditional ad hoc responsibilities as may be requiredMitigates risk by following established procedures, spotting key errors and demonstrating strong ethical behavior.QUALIFICATIONS:Bachelor's degree preferred or equivalent experienceMinimum of 10 years of related experienceExperience in leadership/people manager roles; preferably in a multinational environmentChange DrivenStays current on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.Invests effort to individually mentor others.Builds collaborative teams across the organization.
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Director of Client Services
1 week ago
Manila, National Capital Region, Philippines Omeba Solution Inc. Full timeAt Klaiya, we are the center of excellence that helps businesses establish and develop their online presence. We are looking for an experienced Director of Client Services to lead and oversee our team of Client Services Managers. The Director of Client Services will be responsible for ensuring that our clients receive the highest level of service and support...
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Client Account Services Executive Director
6 days ago
Manila, National Capital Region, Philippines Gratitude Philippines Full timeJob Description:The Client Account Services (CAS) team plays a pivotal role in the client onboarding process for nearly every DTCC business line, with a primary focus on non-RDS services. As Client Account Services Director, you will lead all aspects of a team that works closely with clients to collect necessary onboarding documentation, conduct AML/KYC...
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Client Services Director
2 days ago
Manila, National Capital Region, Philippines Sourcefit Philippines, Inc. Full time**Job Description:**As a Client Services Director at Sourcefit Philippines, Inc., you will play a pivotal role in managing and enhancing relationships with key strategic clients. Your primary responsibility will be to collaborate closely with the Head of Account Management to ensure seamless service delivery, uphold operational excellence, and consistently...
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Client Services Director
7 days ago
Manila, National Capital Region, Philippines The Instant Group Full timeClient Services DirectorDepartment: ServicesEmployment Type: PermanentLocation: ManilaDescription The RoleReporting to the Regional Client Services Director, this role is responsible for client relationship management, operational and financial performance. Within the role you will have full responsibility for all Instant services (as well as hard FM and...
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Accounting Services Director
12 hours ago
Manila, National Capital Region, Philippines Wordtext Systems Incorporated Full timeAbout the RoleThe Accounting Services Director will lead our accounting team in delivering exceptional services to clients. This role demands a high level of expertise in accounting principles, practices, and regulatory requirements.Provide strategic guidance on accounting matters, including financial planning, budgeting, and forecasting.Develop and maintain...
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Technical Accounting Director
7 days ago
Manila, National Capital Region, Philippines Scrubbed Global Services Full timeJob DescriptionWe are seeking a highly skilled Technical Accounting Manager to join our team at Scrubbed Global Services. As a Technical Accounting Manager, you will be responsible for managing various types of projects, including 10Q/K Review, Technical Memorandum write-up, Conversion of Financial Statements to/from U.S. GAAP and IFRS.The ideal candidate...
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Operations and Client Services Director
7 days ago
Manila, National Capital Region, Philippines The Instant Group Full timeStrategic Client Services DirectorWe are seeking an accomplished Client Services Director to drive business growth and deliver exceptional client experiences. As a key member of our leadership team, you will be responsible for managing client relationships, overseeing financial performance, and ensuring seamless integration with clients while adhering to our...
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Client Experience Director
12 hours ago
Manila, National Capital Region, Philippines Empower Business Process Services Inc. Full timeJob DescriptionThe Client Experience Director will lead the management of client relationships, communicate clearly and efficiently with visa agents, and their team leads, ensuring they deliver quality service to our clients.You will also collaborate with our team, excel at in-person office work, and work closely with our visa petition Team Leaders and...
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Client Relationship Director
5 days ago
Manila, National Capital Region, Philippines Oliver UK Group Full timeWe are seeking an experienced Client Relationship Director to join our team at the Oliver UK Group.This is an exceptional opportunity to work with a dynamic and innovative organization that is shaping the future of marketing and communications.As a Client Relationship Director, you will be responsible for building and maintaining strong relationships with...
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Client Account Services Director
3 weeks ago
Manila, National Capital Region, Philippines Gratitude Philippines Full timeJOB DESCRIPTION:The Client Account Services (CAS) team plays a key part in the client onboarding process for nearly every DTCC business line but is primarily focused on non-RDS services (Repository & Derivatives Services).The role involves leading all aspects of a team that works with clients on collecting necessary onboarding documentation, conducts AML...
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Client Relationship Director
4 days ago
Manila, National Capital Region, Philippines Atlantis Consulting Full timeClient Relationship DirectorWe are looking for a seasoned Client Relationship Director to join our team at Atlantis Consulting.About the PositionThis is a leadership role that will drive business success and make a lasting impact in the industry. You will gain unparalleled exposure to diverse industries while working alongside top professionals, expanding...
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Client Relationship Director
7 days ago
Manila, National Capital Region, Philippines VML South Africa Full timeClient RelationshipsWe are looking for a highly skilled Client Relationship Director to join our team at VML South Africa. As a key member of our account management team, you will be responsible for developing and maintaining strong relationships with clients and driving business growth through exceptional service and delivery.Key ResponsibilitiesEstablish...
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Client Success Director
7 days ago
Manila, National Capital Region, Philippines VML South Africa Full timeAbout the PositionThe Client Success Director plays a critical role in driving client satisfaction and loyalty. This position is responsible for leading the development of account strategies that meet or exceed client expectations and delivers exceptional results.Primary ResponsibilitiesDevelop and implement account strategies that drive client success and...
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Manager, Client Services
1 week ago
Manila, National Capital Region, Philippines PRecious Communications Pte Ltd. Full timeAs Manager, you are responsible for initiating, developing, and implementing appropriate communication strategies and programmes that achieve your clients' objectives. As account lead, you will also manage your client, address internal or external issues, and maintain a professional relationship between the agency and client throughout the period of...
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Account Operations Director
6 days ago
Manila, National Capital Region, Philippines TalentHero Full timeTalentHero Job OpportunityWe are looking for an experienced Account Director to join our team. As an Account Director, you will be responsible for managing multiple projects simultaneously, coordinating with internal teams, and ensuring that all deliverables meet the highest standards.About the Role:This is an opportunity to work with a dynamic team and...
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Director of Client Services and Operations
7 days ago
Manila, National Capital Region, Philippines The Instant Group Full timeRole OverviewWe are seeking an experienced Client Services Director to join our team. As a key member of our leadership team, you will be responsible for driving operational excellence, managing client relationships, and ensuring seamless integration with clients while adhering to our values.ResponsibilitiesLead in-country teams to meet/exceed operational...
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GEC Service Director
1 week ago
Manila, National Capital Region, Philippines Arcadis Consulting Middle East Limited Full timeArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex...
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Accounting Services Director
7 days ago
Manila, National Capital Region, Philippines Primer Group of Companies Full timeJob OverviewWe are seeking a highly skilled Accounting Services Director to join our team at Primer Group of Companies. The ideal candidate will be responsible for overseeing the effective and accurate processing of financial reporting and general ledger activities.The successful candidate will have a strong background in accounting and finance, with...
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Director of Client Relations and Operations
6 days ago
Manila, National Capital Region, Philippines Gratitude Philippines Full time**Job Overview:**The Client Account Services Director is a crucial role at Gratitude Philippines, responsible for leading the Client Account Services team in delivering exceptional client experiences. This role focuses on non-RDS services and plays a critical part in the client onboarding process.**Key Responsibilities:**Lead the CAS Team: Lead all aspects...
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Hospitality Services Director
12 hours ago
Manila, National Capital Region, Philippines Infinity Outsourcing Services Full timeHospitality Services Director Job SummaryWe are looking for an experienced Hospitality Services Director to join our team at Infinity Outsourcing Services. As a senior member of our management team, you will be responsible for overseeing all aspects of store operations, including customer service, inventory management, and staff development.Key...