Customer Service Analyst

3 days ago

Cebu City, Philippines Neksjob Corporation Full time

RESPONSIBILITIES:• A sales coach is a person who mentors, trains, and motivates people to improve their performance and achieve their goals.• A sales coach is responsible for monitoring, onboarding, and setting goals for the teams assigned to them.• A Sales Coach is also responsible in designing and preparing training courses and materials specific to sales motion.• A sales coach should have a good understanding of sales techniques and the ability to establish a rapport with the team. Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence.• Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems• Create sales campaign and drive sales campaign based on project needs.• Should have good command over Grammar and be able to probe well & comprehend• Should possess willingness to help the customers by taking ownership• Ability to present solution to the customer and add value on calls• Should be able to summarize the conversation while providing the resolution• Access the company’s internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports• Maintain customer records by updating account information• Ability to think out of the box. Ability to work in a dynamic and innovative environment by contributing towards ideation for the project.SKILL AND QUALIFICATIONS:• Sales Comms Coach profile• At least 2 years BPO Sales Coach experience• Undergrads with experience are allowed• No course restriction• Proficient in spoken English, Comprehension skills• Ability to Multitask• Analytical Skills, Problem Solving, Team Player

  • Customer Service Analyst

    3 days ago

    Cebu City, Philippines Neksjob Full time

    Job DescriptionA Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals. This position is essential for analyzing customer service data, identifying trends, and providing actionable insights to improve the overall customer experience. Within the customer service...

  • Customer Service Analyst

    3 months ago

    cebu, Philippines Neksjob Full time

    Job Description A Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals. This position is essential for analyzing customer service data, identifying trends, and providing actionable insights to improve the overall customer experience. Within the customer service...

  • Customer Service Analyst

    3 months ago

    cebu, Philippines Neksjob Full time

    Job Description A Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals. This position is essential for analyzing customer service data, identifying trends, and providing actionable insights to improve the overall customer experience. Within the customer service...

  • Customer Service Analyst- Sales Coach

    3 months ago

    Cebu City, Philippines Neksjob Corporation Full time

    A Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals. This position is essential for analyzing customer service data, identifying trends, and providing actionable insights to improve the overall customer experience. Within the customer service team, a Customer...

  • Customer Service Analyst- Sales Coach

    3 months ago

    Cebu City, Philippines Neksjob Corporation Full time

    A Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals. This position is essential for analyzing customer service data, identifying trends, and providing actionable insights to improve the overall customer experience. Within the customer service team, a Customer...

  • Customer Service Analyst- Sales Coach

    3 months ago

    Cebu City, Philippines Neksjob Corporation Full time

    A Customer Service Analyst plays a crucial role in ensuring that customer service operations are efficient, effective, and aligned with business goals. This position is essential for analyzing customer service data, identifying trends, and providing actionable insights to improve the overall customer experience. Within the customer service team, a Customer...

  • Customer Service Analyst Sales Coach

    3 months ago

    Cebu, Philippines Neksjob Full time

    PROJECT NAME: Verizon POSITION TITLE: Customer Service Analyst WORK SETUP: Return to Office OVERALL PURPOSE: Customer Service Analyst – Sales Coach • A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance. • Sales Coach should be able to use one-on-one sessions to...

  • Customer Service Analyst Sales Coach

    3 months ago

    Cebu, Philippines Neksjob Full time

    PROJECT NAME: Verizon POSITION TITLE: Customer Service Analyst WORK SETUP: Return to Office OVERALL PURPOSE: Customer Service Analyst – Sales Coach • A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance. • Sales Coach should be able to use one-on-one sessions to...

  • Customer Service Analyst Sales Coach

    3 months ago

    Cebu City, Philippines Neksjob Full time

    Customer Service Analyst – Sales Coach • A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance. • Sales Coach should be able to use one-on-one sessions to target transferable skills. RESPONSIBILITIES: • A sales coach is a person who mentors, trains, and...

  • Customer Service Analyst Sales Coach

    3 days ago

    Cebu City, Philippines Neksjob Full time

    Customer Service Analyst – Sales Coach • A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.• Sales Coach should be able to use one-on-one sessions to target transferable skills.RESPONSIBILITIES:• A sales coach is a person who mentors, trains, and motivates...

  • Customer Service Analyst Sales Coach

    3 months ago

    Cebu City, Philippines Neksjob Full time

    Customer Service Analyst – Sales Coach • A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance. • Sales Coach should be able to use one-on-one sessions to target transferable skills. RESPONSIBILITIES: • A sales coach is a person who mentors, trains, and...

  • Customer Service Analyst Sales Coach

    3 days ago

    Cebu City, Philippines Neksjob Full time

    PROJECT NAME: VerizonPOSITION TITLE: Customer Service AnalystWORK SETUP: Return to OfficeOVERALL PURPOSE:Customer Service Analyst – Sales Coach • A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.• Sales Coach should be able to use one-on-one sessions to target...

  • Senior NOC Analyst

    1 month ago

    Pasig City, Philippines Ezy Service Service Corporation Full time

    Senior Network Operations Analyst - Tier 3 US World-class Digital Architectural and Engineering Firm Overview: As a Senior Network Operations Analyst (Tier 3), you will be a key technical resource responsible for managing and resolving complex network-related issues that cannot be handled by lower tier teams. You will support multiple customer...

  • Senior NOC Analyst

    1 month ago

    Pasig City, Philippines Ezy Service Service Corporation Full time

    Senior Network Operations Analyst - Tier 3 US World-class Digital Architectural and Engineering Firm Overview: As a Senior Network Operations Analyst (Tier 3), you will be a key technical resource responsible for managing and resolving complex network-related issues that cannot be handled by lower tier teams. You will support multiple customer environments...

  • IT Service Desk Analyst Level 1

    4 months ago

    Cebu City, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Service Desk Analyst Level 1Contract Duration: 12 monthsWork Arrangement: OnsiteLocation: CebuSchedule: Rotating shiftSalary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description:Service Desk Analyst may perform one or more of the following:· Troubleshoots via the phone hardware, software, and network operating problems and...

  • Customer Service Performance Optimizer

    1 month ago

    Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Neksjob Corporation is a dynamic organization that values exceptional customer service. As a key player in ensuring the success of our operations, we are seeking a highly skilled Customer Service Analyst- Sales Coach to join our team.About This RoleThis position plays a pivotal role in analyzing customer service data, identifying trends, and providing...

  • IT Service Desk Analyst Level 1

    4 months ago

    Cebu, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Service Desk Analyst Level 1 Contract Duration: 12 months Work Arrangement: Onsite Location: Cebu Schedule: Rotating shift Salary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description: Service Desk Analyst may perform one or more of the following: · Troubleshoots via the phone hardware, software, and network operating...

  • Service Desk Analyst Level 1

    3 months ago

    Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full time

    Technical Helpdesk Analyst may perform one or more of the following:• Troubleshoots via the phone hardware, software, and network operating problems and involvestechnical resources to ensure resolution.• Applies understanding and knowledge of information systems products and services to assistusers.• Identifies, investigates and researches user...

  • IT Service Desk Analyst Level 1

    4 months ago

    Cebu, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Service Desk Analyst Level 1 Contract Duration: 12 months Work Arrangement: Onsite Location: Cebu Schedule: Rotating shift Salary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description: Service Desk Analyst may perform one or more of the following: · Troubleshoots via the phone hardware, software, and network operating...

  • Service Desk Analyst Level 1

    3 months ago

    Cebu City, Philippines QUESS PHILIPPINES CORPORATION Full time

    Technical Helpdesk Analyst may perform one or more of the following: • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. • Applies understanding and knowledge of information systems products and services to assist users. • Identifies, investigates and researches user...