Airline Ticketing Support Agent

4 weeks ago


Quezon City, National Capital Region, Philippines Sapient Global Services Full time
We are urgently hiring for a Travel Agent Representative at Metro Manila Sites One-day Hiring Process Earn up to 38k monthly Plus more benefits This is a limited slot. Apply now

Responsibilities:

• Manage travel bookings, inquiries, and changes with precision and care.

• Provide detailed information about travel options, rates, and itineraries.

• Process reservations, cancellations, and adjustments efficiently.

• Resolve travel-related issues and escalate complex cases as needed.

• Meet performance targets for productivity, quality, and customer satisfaction.

• Maintain accurate records of travel arrangements and customer interactions.

Qualifications:

• High school diploma or equivalent required; a degree in Travel and Tourism, Hospitality, or a related field is a plus.

• Excellent communication and interpersonal skills, with the ability to build rapport with clients and understand their needs

• Strong problem-solving and decision-making skills, with the ability to handle complex customer inquiries and complaints

• Knowledge of travel products and destinations, including flight routes, hotel chains, and rental car companies

• Familiarity with travel booking systems, such as Amadeus, Sabre, or Galileo, is a plus

• Ability to work in a fast-paced and dynamic environment, and adapt to changing customer needs and priorities

• 1 Year of experience required
Interested? Submit your application and receive a quick response within a day
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