Operations Manager

5 months ago


Manila, Philippines Risewave Consulting Inc. Full time

Key AccountabilitiesHandle and oversee all freight forwarding service offerings including but not limited to ocean/ air freight operations, procurement, projects and product development.Setup and oversee a freight team handling import/export/customs/trucking/billingPromote a continuous improvement approach to the processes striving towards operations excellence.Team motivation and development.Oversee execution of operational financeOversee agencies in neighboring countriesSetup and oversee land side capabilities to handle project cargoLiaise with overseas network of offices and agentsEnsure there is adequate resources - skilled manpower and equipment to meet daily operationsEstablish key performance indicators for the department and monitor performance against operating goalsPromote prompt, smooth and efficient dialogue between stakeholders, cargo agents, shipping lines, authorities and the logistics operations to maintain strong and professional relationships with customers and ensure logistics hub meets pro-forma productivityProvide high level customer relations and services; and ensure compliance with DP World policies and proceduresQualificationsMinimum 10 years’ experience in freight forwarding operations with at least the last 5 years in managerial positionExperience setting up freight forwarding/ logistics operations department is an advantageWilling to work in a start-up environment and able to manage ambiguity wellAction and results-orientedProficient in spoken and written EnglishOnsite work set up (Mon-Fri)


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