Customer Service Representative
6 days ago
Job Summary:
We are looking for a Customer Service Representative (CSR) with at least 6 months of relevant experience who can effectively manage blended customer support – handling both voice calls and non-voice channels (such as chat, email, or social media). The ideal candidate is proactive, customer-focused, and able to deliver excellent service in a fast-paced environment.
Key Responsibilities:
Handle incoming and outgoing calls, chats, and emails from customers.
Resolve customer inquiries, complaints, and issues in a professional and timely manner.
Provide accurate information about products, services, and account status.
Escalate complex cases to the appropriate department when needed.
Maintain detailed and accurate customer records using the CRM system.
Meet or exceed individual and team KPIs (e.g., response time, resolution rate, customer satisfaction).
Follow communication scripts, procedures, and company policies.
Collaborate with team members and departments to improve service delivery.
Qualifications:
Minimum 6 months of experience in a customer service or BPO environment.
Experience in handling both voice and non-voice accounts (blended support).
Strong communication skills – verbal and written.
Proficient in basic computer applications and typing speed.
Ability to multitask, prioritize, and manage time effectively.
High level of patience, empathy, and customer focus.
Willing to work on shifting schedules, including weekends and holidays if needed.
-
Customer Service Representative
2 weeks ago
Quezon City, National Capital Region, Philippines St. Joseph the Worker Labor Service Cooperative Full time ₱200,000 - ₱400,000 per yearCompany DescriptionSt. Joseph the Worker Labor Service Cooperative is a manpower services provider committed to connecting talented professionals with reputable companies across various industries. We specialize in providing workforce solutions that ensure efficiency, quality, and reliability. Our mission is to help jobseekers find the right opportunities...
-
Customer Service Representative
4 weeks ago
Quezon City, Philippines Lexie Staffing Full timeWe are seeking experienced Customer Service Representatives to join our growing team. The ideal candidate will have prior BPO or customer service experience and be capable of handling customer concerns with professionalism and efficiency. This role requires strong communication skills, problem-solving ability, and a customer-first mindset.
-
Customer Service Representative
3 days ago
Quezon City, Philippines Lexie Staffing Full timeWe are seeking experienced Customer Service Representatives to join our growing team. The ideal candidate will have prior BPO or customer service experience and be capable of handling customer concerns with professionalism and efficiency. This role requires strong communication skills, problem-solving ability, and a customer-first mindset.
-
Customer Service Representative
4 weeks ago
Quezon City, Philippines Lunatech Full timeWe are urgently hiring Customer Service Representatives who are passionate about delivering excellent service and providing solutions to customer inquiries. This role is perfect for individuals who are ready to work in a fast-paced environment and are open to working onsite in pasig.
-
Customer Service Representative
4 weeks ago
Quezon City, Philippines STACK Full timeJoin one of the top BPO companies in the country! We're looking for Customer Service Representatives who are driven, communicative, and ready to deliver top-notch service to our clients. If you have BPO experience and are looking to grow your career — this is your chance!
-
Customer Service Representative
22 hours ago
Quezon city, Philippines STACK Full timeJoin one of the top BPO companies in the country! We're looking for Customer Service Representatives who are driven, communicative, and ready to deliver top-notch service to our clients. If you have BPO experience and are looking to grow your career — this is your chance!
-
Customer service representative spanish
2 weeks ago
Quezon City, National Capital Region, Philippines Fastrising Full time ₱60,000 - ₱150,000 per yearCompany DescriptionUp to 150kRole DescriptionThis is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for managing customer inquiries, providing excellent customer support, ensuring customer satisfaction, and maintaining a high level of customer service. The role involves responding to...
-
Customer Service Representatives
4 weeks ago
Quezon City, Philippines Lexie Staffing Full timeJOB TITLE: Customer Service Representatives (Non Voice Chat/Email) EDUCATION: At least Senior High/High School Graduate EXPERIENCE: 6 months BPO/ Call Center Experience SKILLS: Proficient English communication skills, Computer Skills (MS Office), excellent organizational and people skills. RESPONSIBILITIES -Communicate with customers exceptionally...
-
Customer Service Representatives
2 weeks ago
Quezon City, Philippines Lexie Staffing Full timeJOB TITLE: Customer Service Representatives (Non Voice Chat/Email) EDUCATION: At least Senior High/High School Graduate EXPERIENCE: 6 months BPO/ Call Center Experience SKILLS: Proficient English communication skills, Computer Skills (MS Office), excellent organizational and people skills. RESPONSIBILITIES -Communicate with customers exceptionally through...
-
Customer Service Representative
4 weeks ago
Quezon City, Philippines Lexie Staffing and Business Consulting Full timeJob Summary: We are looking for highly motivated and customer-focused individuals to join our International Sales Account team as Customer Service Representatives (Voice). In this role, you will handle inbound and outbound calls from international customers, assisting them with inquiries, processing sales orders, upselling products or services, and ensuring...
