QA Analyst

Location: Taguig CityWork Setup: OnsiteSchedule: Shifting scheduleJob Requirements:College Graduate of any courseWith more than 3 years of experience as a QA.Experience handling a group of Quality Analysts.With Coaching experience. Must have handled a blended accountExperience in scrubbing and doing RCAWilling to work onsite in Taguig City and open to a...

Overview: The Quality Assurance (QA) Lead oversees the quality assurance program in the customer care call center, ensuring that customer interactions meet company standards for excellence, compliance, and customer satisfaction. This role involves leading the QA team, developing quality strategies, monitoring performance trends, and driving continuous...

About the RoleWe are looking for an experienced Collections Quality Analyst to help ensure that our collection calls and processes meet high standards of compliance, accuracy, and customer service. In this role, you will evaluate calls, identify improvement opportunities, and work with the team to raise overall performance. Your insights will directly...

Role Description The Collection QA monitors, evaluates, and helps improving the quality of collection calls and processes. This role helps collection team members to adhere to company policies, regulatory requirements, and customer service standards, while identifying areas for improvement and training. Mentioned below are key duties: • Listen to and...

The Collection QA monitors, evaluates, and helps improving the quality of collection calls andprocesses. This role helps collection team members to adhere to company policies, regulatoryrequirements, and customer service standards, while identifying areas for improvement andtraining.Mentioned below are key duties:- Listen to and evaluate inbound and outbound...

100K Signing Bonus* (T&Cs apply) Start Date:  12-Aug-25 Account:  CSR Insurance Account (FINRA Licensed Series 6 or 7) Requirements: Completed at least 2 years in college, with no back subjects Active/Expired FINRA 6 or 7 License (company will sponsor license renewal) Willingness to work on night shift on shifting schedule With at least 1 year of...

Job Roles and Responsibilities:Business Analysis:Collaborate with stakeholders to gather, analyze, and document business requirements.Develop detailed technical specifications and user stories.Conduct feasibility studies and impact analysis for new features or changes.Business Requirement Gathering & AnalysisWork closely with LOB stakeholders, Product...

Quality Assurance ManagerJob Description:We are seeking a Quality Assurance Manager to lead and manage the QA program for contact center operations focused on card fraud prevention and investigation. The ideal candidate will have experience in quality assurance within a contact center environment, with at least one to two years in a leadership or supervisory...

OverviewSr. Associate Quality Analyst – Taguig CityResponsibilitiesMonitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy with on-time/immediate feedback to the floor.Coordinates and facilitates call calibration/training sessions for call center staff.Publishes quality trends, feedback and improvement/enhancement reports...

Whether you're at the start of your career or looking to discover your next adventure, your story begins here.At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure...