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Application Support Engineer

4 months ago

Manila, Philippines Neksjob Philippines Full time

ManilaKey ResponsibilitiesInvestigate and resolve policy violationsStay up-to-date on Google Play policies and best practicesMaintain reactive and proactive communications with developers to fix any policy complications theyre experiencing with their appsMaintain a schedule of consistent follow-ups based on a mix of canned responses and white-glove treatment, ensure adequate product outreach tracking and reporting to project ownersProvide high-quality support to Google Play developers and publishers and work with other teams within Google Play to improve the overall developer experienceIdentify and surface key developer trends and make operational and process efficiency change recommendations to GoogleReview developer codes as needed and provide clear feedback and technical support based on technical guides to developers on how to improve their app implementationRaise technical bugs about the developer platform directly to the internal DevOps teamIn addition to the duties of Policy Experience Support Agent I:Serve as an escalation path for Support Agent I and resolve escalationsSpecialize in and provide full coverage on at least one functional sub-workflow eg quality assurance, maintaining canned responses help center, training new joiners, etc and ensure continuous optimization and process improvements in this areaUpdate internal playbook to further improve process documentationMinimum 2 year(s) of experience is requiredPortuguese- with Android skills