L2 Application Support
2 days ago
APPLICTION SUPPORT
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.
WHAT IS AN APPLICATION SUPPORT?
Our awesome client a company based in Australia is looking for a Cloud Support to be part of their team.
Role Description and Responsibilities
Core responsibilities
Provide Ambit system and technical support to both internal and external customer/user.
Facilitate prompt incident troubleshooting, resolution, or escalation as appropriate.
Escalate and follow up incident/request sent to Application Vendor and third parties.
Participate in production release, patching and configuration.
Take part in system maintenance and environment management.
Produce system support document and knowledgebase.
Required Skills and Qualifications
Qualifications
IT engineering degree or similar
ITIL V3 or ITIL 4 Foundation Certification
Support experience with SQL Server, C#, Azure DevOps, Integration/API
Knowledge of Asset/Auto Finance system is desirable.
Experience with C# is desirable.
Experience
2+ years' experience in Application Support in financial services or other industry
Decent knowledge and experience in ITIL processes specifically Incidents, Problems and Change
Strong analytical and problem-solving capabilities
An understanding and deep empathy for working with a broad range of business stakeholders and staff, specifically to understand their challenges and deliver business outcomes.
Knowledge of technologies (including new and emerging)
Ability to influence business outcomes through first class written and verbal skills.
Strong stakeholder management
Be flexible and be part of on-call/after-hour/shift-work roster as required
Experience with data transformation involving Common Message Models, including XML, JSON, CSV or fixed width.
Experience with custom SDLC processes such as code versioning, packaging, test driven development (TDD), continuous integration, test automation, code analysis, and code quality metrics.
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